General Knowledge

Authorised Staff for Camera Access


 

 

 

 

 


Aaron Marshall

 

 

 

 

 


Amy Barbeler

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Dean Radford

 

 

 

 

 


Frances Roberts

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Jai Law

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Lachlan Miller

 

 

 

 

 

 


Lousie Bastow

 

 

 

 

 

 


Mackenzie Minichiello

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Matthew Krins

 


Michelle Willems

 


Samantha Richards

Steven Kehayas 

Damien Bell



IT Incident Priorities

Priority 
 Incident Type / Examples
 IT Action
Immediate / Critical
 Classroom or office disruptions:
- TV/Projector failure
- CRT laptop failure
- Network outage (Internet)
- College service disruption
 IT will respond immediately to the incident. Action may include troubleshooting, equipment replacement (where feasible), or providing an estimated resolution time.
High / Urgent
 Essential services impacting workflow:
- Email not working
- Printing failure
- Key devices malfunctioning
 IT will respond within 2 hours, with a fix, equipment replacement (if possible), or estimated turnaround time.
Medium / Standard
 Standard
Non-critical student or staff IT issues:
- Software problems
- Account access / password resets
- Minor hardware issues
- Classroom scheduling or booking issues
 IT will respond within 24 hours, providing a fix, equipment replacement (if possible), or an estimated resolution time.
Low / Advisory
 General IT inquiries or requests:
- Guidance or training requests
- Suggestions for improvements
- Non-urgent information requests
 IT will respond within 48 hours, providing assistance or guidance as needed.

Recommend Folder Structure

Option 1


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all Downloads are saved in your Downloads folder


For Windows 

C:\users\username\Downloads

 

For MACOS

 

/Users/username/Downloads/

Option 2

 

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Resetting Your @education Password (for staff)

Option 1: Self-Service (Recommended)

If you have a mobile number linked to your account:

  1. Click "Forgot Password" on the login page.
  2. A verification code will be sent to your registered phone number.
  3. Enter the code to reset your password.

This is the fastest and most convenient way to regain access.
If your mobile number is not yet registered, the I.T. department can assist you, or you can follow the official setup guide.

Option 2: I.T. Department Reset

If no mobile number is associated with your account:

Important: Wait at least 24 hours after receiving your temporary password before attempting to update it.

Self-Service Password Reset (SSPR) Registration

Staff can also register for self-service password resets by setting up three security questions in advance.
Register here: edupassmyaccount.education.vic.gov.au

⚠️ This must be set up before you need it. Please contact the I.T. department if you require assistance.

Resetting Your @schools Password (for students)

If you have forgotten your @schools password, the following Warragul Regional College staff members can assist you with a reset:

Alternatively, you may visit the I.T. Department, where the WRC I.T. support staff will be able to help.

Important Information

School Bell Times

Monday - Friday
Locker Bell 08:55  
Period 1 09:00 10:00
Period 2 10:03 11:03
Recess 11:03  
Locker Bell 11:28  
Period 3 11:32 12:32
Period 4 12:35 13:35
Lunch 13:35  
Locker Bell 14:13  
Period 5 14:18 15:18
First Bus 15:25

School Map

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Services Managed by I.T.

The following servers and services are managed by the WRC I.T. Department:

Account Access

Limited Support Services

For external platforms such as CareerTools and PAT Testing, the I.T. Department can provide limited support only.

Year Level community Staff List

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📧 Outlook Mailbox Auto Archive (In-Place Archive)

Overview

When your Outlook mailbox reaches 96% of its storage capacity, the system will automatically move older emails to your Online Archive (also known as In-Place Archive). This helps prevent mailbox overflow and reduces the need for manual cleanup.

How It Works

Where Do Archived Emails Go?

Important Notes

Benefits

What You Should Do