General Knowledge Authorised Staff for Camera Access           Aaron Marshall           Amy Barbeler Dean Radford           Frances Roberts Jai Law Lachlan Miller             Lousie Bastow             Mackenzie Minichiello Matthew Krins   Michelle Willems   Samantha Richards Steven Kehayas  Damien Bell IT Incident Priorities Priority  Incident Type / Examples IT Action Immediate / Critical Classroom or office disruptions: - TV/Projector failure - CRT laptop failure - Network outage (Internet) - College service disruption IT will respond immediately to the incident. Action may include troubleshooting, equipment replacement (where feasible), or providing an estimated resolution time. High / Urgent Essential services impacting workflow: - Email not working - Printing failure - Key devices malfunctioning IT will respond within 2 hours, with a fix, equipment replacement (if possible), or estimated turnaround time. Medium / Standard Standard Non-critical student or staff IT issues: - Software problems - Account access / password resets - Minor hardware issues - Classroom scheduling or booking issues IT will respond within 24 hours, providing a fix, equipment replacement (if possible), or an estimated resolution time. Low / Advisory General IT inquiries or requests: - Guidance or training requests - Suggestions for improvements - Non-urgent information requests IT will respond within 48 hours, providing assistance or guidance as needed. Recommend Folder Structure Option 1         all Downloads are saved in your Downloads folder For Windows  C:\users\username\Downloads   For MACOS   /Users/username/Downloads/ Option 2   Resetting Your @education Password (for staff) Option 1: Self-Service (Recommended) If you have a mobile number linked to your account: Click "Forgot Password" on the login page. A verification code will be sent to your registered phone number. Enter the code to reset your password. This is the fastest and most convenient way to regain access. If your mobile number is not yet registered, the I.T. department can assist you, or you can follow the official setup guide. Option 2: I.T. Department Reset If no mobile number is associated with your account: The I.T. department can issue you a temporary password . You must update this password within 7 days . Important: Wait at least 24 hours after receiving your temporary password before attempting to update it. Self-Service Password Reset (SSPR) Registration Staff can also register for self-service password resets by setting up three security questions in advance. Register here: edupassmyaccount.education.vic.gov.au ⚠️ This must be set up before you need it. Please contact the I.T. department if you require assistance. Resetting Your @schools Password (for students) If you have forgotten your @schools password, the following Warragul Regional College staff members can assist you with a reset: Mrs Clarke Miss Cornaggia Ms Thexton Mrs Kemp Mr Kehayas Mr Bell Mrs Willems Mr Miller Mrs Harrison Mrs Barbeler Mr Marshall Ms Richards Miss Bastow Alternatively, you may visit the I.T. Department , where the WRC I.T. support staff will be able to help. Important Information Once your password has been reset, it may take up to 30 minutes for the change to take effect across all systems. School Bell Times Monday - Friday Locker Bell 08:55   Period 1 09:00 10:00 Period 2 10:03 11:03 Recess 11:03   Locker Bell 11:28   Period 3 11:32 12:32 Period 4 12:35 13:35 Lunch 13:35   Locker Bell 14:13   Period 5 14:18 15:18 First Bus 15:25 School Map Services Managed by I.T. The following servers and services are managed by the WRC I.T. Department : Compass Canvas AccessIT (Library) Papercut Zammad (I.T. and Maintenance Ticket System) M365 (Office) Microsoft Intune WebEx Equipment Network (Wi-Fi) Phones Security Cameras Staff Laptops School Bell Times / Music Account Access Staff : Use your @education account. Students : Use your @schools account. Limited Support Services For external platforms such as CareerTools and PAT Testing , the I.T. Department can provide limited support only . Year Level community Staff List 📧 Outlook Mailbox Auto Archive (In-Place Archive) Overview When your Outlook mailbox reaches 96% of its storage capacity , the system will automatically move older emails to your Online Archive (also known as In-Place Archive) . This helps prevent mailbox overflow and reduces the need for manual cleanup. How It Works Once your mailbox hits 96% capacity , Outlook triggers an automatic archiving process . Older emails are moved from your primary mailbox to your Online Archive . This process runs in the background and requires no user action . Where Do Archived Emails Go? Emails are moved to your Online Archive mailbox , which appears in Outlook as a separate folder tree. You can access it in: Outlook Desktop App (left-hand folder pane under “Online Archive”) Outlook Web (OWA) Important Notes ✅ The Online Archive is still part of your overall storage allocation (not external storage). ✅ Archived emails are fully searchable and accessible anytime. ✅ This process helps keep your primary mailbox performant and under quota . ❗ Moving emails to the archive does not free unlimited space —it simply redistributes usage within your account. Benefits Reduces risk of mailbox full errors Improves Outlook performance Minimises need for manual cleanup or PST files Keeps older emails accessible without cluttering your inbox What You Should Do No immediate action is required when this happens. However, you may want to: Regularly review and delete unnecessary emails Empty Deleted Items and Junk folders Be mindful of large attachments