Applications/Programs

Fix Arduino Library not downloading

Set proxy settings 


1. Open the software
2. Open preferences
3. Click on network
4. Set proxy
        Host name: eduproxy
        Port Number: 8000



5. click on ok
6. ALL DONE

Install and License RealCAD 5.5

  1. open file explorer in the address bar type or copy in \\018827FS001\Programs



    If you are asked to login to access this share
    username is your curric\WRC username (example curric\abc1234) and your WRC password

  2. Find the folder RealCAD-v5.5 and open the folder
  3. DoubleClick on RealCAD-v5.5-Installer.exe to start the installer
  4. follow the on-screen instructions to install
  5. Once RealCAD 5.5 has been installed we now to need license the software

  6. on the first time loading ReadCAD5.5 click on Set License Key









  7. Then click on 
    under Have you purchased? click Yes
    Connect to a licensed network server 

  8. type in or copy \\018827APP002\RealCAD-Network-Licensing into the address bar and double click on keyserver.ini



  9. On the next promote do not click ok right away as I.T needs to restart open the RealCAD5.5 License server to apply the License to your device once the license has been applied you are good to go



    If you receive error message below you will need to create a ticket by going to https://support.wrc.vic.edu.au/ and signing in with your WRC account (not your WRC email address) or you can email it@wrc.vic.edu.au asking for the RealCAD5.5 License server to be restarted

Webex App | Change your audio settings

https://help.webex.com/en-us/article/n139bv9/Webex-App-%7C-Change-your-audio-settings

How to clear Web Browser cookies and cache

  Edge

https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d

At the top right, click the 3-dot menu button and then History

Select the Bin icon

Make sure the following items are ticked:

 

 

 

 Chrome

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

At the top right, click the 3-dot menu button and then Delete browsing data…

Make sure the following items are ticked:

 

 

 

 Brave

https://support.brave.com/hc/en-us/articles/360048833872-How-Do-I-Clear-Cookies-And-Site-Data-In-Brave

At the top right, click the 3-line menu button and select History.

Select the option Clear recent history...

Make sure the following items are ticked:

 

 Firefox

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

At the top right, click the 3-line menu button and select History.

Select the option Clear recent history...

Make sure the following items are ticked:

 

 

 

 Opera

https://blogs.opera.com/tips-and-tricks/2023/04/clean-browser-and-remove-trackers/

At the top left, click the Opera icon/button and select History > Clear browsing data.

Make sure the following items are ticked:

 

 

 

 

 

 

 

 Safari

https://support.apple.com/en-au/guide/safari/sfri11471/mac

At the top left, click Safari, then Preferences…

Click Privacy, then Manage Website Data… Then click the Remove All button.

 

How to access Student Activity Locator (SAL)

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Unblocking Websites

As of 2025, WRC IT no longer maintains a list of blocked/unblocked websites, nor do they have the power to action such requests.
The Department of Education now controls internet access and the allowing / disallowing of access to specific online resources.

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If you believe you have been mistakenly blocked from accessing an online resource, a request can be submitted to review the resource in one of two ways (or both):

Service Request via DE Services Portal

This is the recommended and generally fastest way to have a website unblocked. You will receive a confirmation email from the DE service desk and can track the progress of your request online. Turnover time for requests varies but is generally from a day to a week.

Steps:
  1. Visit https://services.educationapps.vic.gov.au/ in your browser and login with your education credentials.
  2. Click Service Request, then select the School Technical Support category, then Service Request.image.png 

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  3. Select the Zscaler Service Service and Website/Allow (Whitelist) Request Sub-Service.image.png
  4. State your justification for the change in the short and long descriptions and click Submit.image.png
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Site Review via ZScaler

This method bypasses the Department of Educaton service desk and submits the request directly to the ZScaler team. You will not receive a confirmation email, only an alert once the resource has been reviewed, stating if the request was successful or not. Turnover time varies greatly, from a week to a month.

Steps:
  1. Visit https://sitereview.zscaler.com/ in your browser.
  2. Enter the URL which you are unable to access and press Look Up.
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  3. Choose the appropriate category for the website and then click Done.
  4. State your justification for the change in the comments section and click Submit Request.image.png