# Applications/Programs # Canva staff access [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/ZY7image.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/ZY7image.png) Canva is a design tool that helps you create assets for social media, websites, posters, PowerPoints and more. Teachers and students can access **Canvas** premium features for free. ##### How to login: 1. Simply access [https://www.canva.com/](https://www.canva.com/) 2. Click **Login** [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/qMWimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/qMWimage.png) 3. Click **Continue with email** [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/Hq9image.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/Hq9image.png) 4. Enter your **@education** or **@schools** email address and click **Continue**. [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/lCyimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/lCyimage.png) [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/omUimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/omUimage.png) 5. You will receive an **email** with the subject "Your Canva code is xxxxxx". Open it and copy the code to your clipboard.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/r4Qimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/r4Qimage.png) 6. Paste the code from your clipboard into the website's code field. [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/mCaimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/mCaimage.png) 7. You are now logged in to Canva. If you have any issues with your account, please contact the IT department.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/hbDimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/hbDimage.png) # How to access Student Activity Locator (SAL) [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-02/scaled-1680-/image.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-02/image.png) # How to Clear Web Browser Cookies and Cache Below are step-by-step instructions for clearing cookies and cached files in common web browsers. Always ensure the relevant items are selected when clearing your data. --- ## Microsoft Edge [Official Microsoft Support](https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) 1. Click the **3-dot menu** at the top right and select **History**. 2. Click the **Bin icon**. 3. Make sure the following items are checked: - Cookies and other site data - Cached images and files --- ## Google Chrome [Official Google Support](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop) 1. Click the **3-dot menu** at the top right and select **Delete browsing data…** 2. Ensure the following items are checked: - Cookies and other site data - Cached images and files --- ## Brave [Official Brave Support](https://support.brave.com/hc/en-us/articles/360048833872-How-Do-I-Clear-Cookies-And-Site-Data-In-Brave) 1. Click the **3-line menu** at the top right and select **History**. 2. Select **Clear recent history…** 3. Ensure the following items are checked: - Cookies and site data - Temporary cached files and pages --- ## Mozilla Firefox [Official Mozilla Support](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox) 1. Click the **3-line menu** at the top right and select **History**. 2. Select **Clear recent history…** 3. Ensure the following items are checked: - Cookies and site data - Temporary cached files and pages --- ## Opera [Official Opera Tips](https://blogs.opera.com/tips-and-tricks/2023/04/clean-browser-and-remove-trackers/) 1. Click the **Opera icon** at the top left and select **History > Clear browsing data**. 2. Ensure the following items are checked: - Cookies and other site data - Cached images and files --- ## Safari [Official Apple Support](https://support.apple.com/en-au/guide/safari/sfri11471/mac) 1. Click **Safari** at the top left, then select **Preferences…** 2. Go to the **Privacy** tab and click **Manage Website Data…** 3. Click **Remove All** # Installation and Licensing Guide: RealCAD 5.5 ## Step 1: Access the Installation Files 1. Open **File Explorer**. [![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/fIirIroGdjVkrFI1-image-1757489468721.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/fIirIroGdjVkrFI1-image-1757489468721.png) 2. In the address bar, enter: `\\018827FS001\Programs` 3. If prompted to log in: - **Username:** `DE username` - **Password:** Your DE password 4. Navigate to the folder `RealCAD-v5.5` and open it. 5. Double-click `RealCAD-v5.5-Installer.exe` to start the installation. 6. Follow the on-screen instructions to complete the installation. ## Step 2: License RealCAD 5.5 1. Launch **RealCAD 5.5** for the first time. 2. Click **Set License Key**. [![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/ok7FXhOillxVSO3i-image-1757489602094.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/ok7FXhOillxVSO3i-image-1757489602094.png) 3. Under **Have you purchased?**, select **Yes**. [![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/zHxoC1yHKOpNGI9t-image-1757489631143.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/zHxoC1yHKOpNGI9t-image-1757489631143.png) 4. Choose **Connect to a licensed network server**. 5. Enter or copy the following into the address bar: `\\018827APP002\RealCAD-Network-Licensing` [![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/exsjDcBOHvRPyfnD-image-1757489674069.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/exsjDcBOHvRPyfnD-image-1757489674069.png) 6. Double-click `keyserver.ini`. 7. **Important:** Do not click **OK** immediately. IT must restart the RealCAD 5.5 License Server to apply the license to your device. Once the license has been applied, RealCAD 5.5 is ready for use. [![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/RPpwJNu9kEprQClq-image-1757489706891.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/RPpwJNu9kEprQClq-image-1757489706891.png) ## Step 3: Troubleshooting If you receive an error message during licensing: 1. Create a support ticket: [https://support.wrc.vic.edu.au/](https://support.wrc.vic.edu.au/) - Sign in with your **WRC account** (not your email address) 2. Alternatively, email **it@wrc.vic.edu.au** requesting the RealCAD 5.5 License Server to be restarted. [![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/IhTyV9Q8hFezyN0V-image-1757489714039.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/IhTyV9Q8hFezyN0V-image-1757489714039.png) # Installation and Licensing Guide: RealCAD 5.5 ## Installation and Licensing Guide: RealCAD 5.5 ### Step 1: Access the Installation Files 1. Open **File Explorer**. 2. In the address bar, enter: \\\\018827FS001\\Programs 3. If prompted to log in: - **Username:** `curric\` (e.g., `curric\abc1234`) - **Password:** Your WRC password 4. Navigate to the folder **RealCAD-v5.5** and open it. 5. Double-click **RealCAD-v5.5-Installer.exe** to start the installation. 6. Follow the on-screen instructions to complete the installation. ### Step 2: License RealCAD 5.5 1. Launch **RealCAD 5.5** for the first time. 2. Click **Set License Key**. 3. Under **Have you purchased?**, select **Yes**. 4. Choose **Connect to a licensed network server**. 5. Enter or copy the following into the address bar: \\\\018827APP002\\RealCAD-Network-Licensing 6. Double-click **keyserver.ini**. > **Important:** Do **not** click **OK** immediately. IT must restart the RealCAD 5.5 License Server to apply the license to your device. Once the license has been applied, RealCAD 5.5 is ready for use. ### Step 3: Troubleshooting If you receive an error message during licensing: 1. Create a support ticket: [https://support.wrc.vic.edu.au/](https://support.wrc.vic.edu.au/) Sign in with your **WRC account** (not your email address). Alternatively, email **it@wrc.vic.edu.au**requesting the **RealCAD 5.5 License Server** to be restarted. 1. [](https://support.wrc.vic.edu.au/) # Unblocking Websites As of 2025, WRC IT no longer maintains a list of blocked/unblocked websites, nor do they have the power to action such requests. **The Department of Education** now controls internet access and the allowing / disallowing of access to specific online resources. [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/N2Ximage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/N2Ximage.png) If you believe you have been **mistakenly** blocked from accessing an online resource, a request can be submitted to review the resource in one of two ways (or both): ### Service Request via DE Services Portal This is the **recommended** and generally **fastest** way to have a website unblocked. You will receive a confirmation email from the DE service desk and can **track the progress** of your request online. Turnover time for requests varies but is generally from a day to a week. ##### Steps: 1. Visit [https://services.educationapps.vic.gov.au/](https://services.educationapps.vic.gov.au/) in your browser and **login** with your education credentials. 2. Click **Service Request**, then select the **School Technical Support** category, then **Service Request**.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/hpSimage.png)![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/qLOimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/hpSimage.png)[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/69Mimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/69Mimage.png) 3. Select the **Zscaler Service** Service and **Website/Allow (Whitelist) Request** Sub-Service.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/OBFimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/OBFimage.png) 4. State your **justification** for the change in the short and long descriptions and click Submit.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/X6Gimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/X6Gimage.png) [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/9QTimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/9QTimage.png) ### Site Review via ZScaler This method bypasses the Department of Educaton service desk and submits the request directly to the ZScaler team. You will not receive a confirmation email, only an alert once the resource has been reviewed, stating if the request was successful or not. Turnover time varies greatly, from a week to a month. ##### Steps: 1. Visit [https://sitereview.zscaler.com/](https://sitereview.zscaler.com/) in your browser. 2. Enter the URL which you are unable to access and press Look Up. [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/image.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/image.png) 3. Choose the appropriate category for the website and then click Done. 4. State your justification for the change in the comments section and click Submit Request.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/xQIimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/xQIimage.png) # Webex App | Change your audio settings [https://help.webex.com/en-us/article/n139bv9/Webex-App-%7C-Change-your-audio-settings](https://help.webex.com/en-us/article/n139bv9/Webex-App-%7C-Change-your-audio-settings)