Guides
- Adobe
- Microsoft
- Microsoft Teams video training - Microsoft Support
- Minecraft Education Edition - Quick guide for students
- Minecraft Education Edition - Quick guide for staff
- Scanning To OneDrive
- Organize your inbox in Outlook
- How to Access your Sticky Notes from Outlook.
- How to share Microsoft Forms with others by saving them as a template
- Staying safe online using Microsoft Family
- Prepare for Zscaler
- How to manage saved passwords in Microsoft Edge
- Naming Microsoft Teams
- Find student email addresses in Outlook
- Windows
- Install Printers
- Finding your BitLocker recovery key in Windows
- Device encryption in Windows
- How to Disable BitLocker Encryption on Windows 10 and 11
- OneDrive sync problems
- Switching out of S mode in Windows - Microsoft Support
- How to Delete a Saved Wi-Fi Network on Windows
- Add an email account to Outlook
- Back up your folders with OneDrive
- Zscaler staff access
- How to add SharePoint document library to file explorer
- How To Fix The app you're trying to install isn't a Microsoft-verified app On Windows 11
- Switching out of Windows S mode
- Update @education password for printers
- Create and add an email signature in Outlook
- Setting up a new Windows laptop
- Setting up an Existing Windows laptop
- Chromebook
- connect to eduSTAR Wireless network
- Setting up a new Chromebook laptop
- Setting up an Existing Chromebook laptop
- Compass
- Compass bulk upload photos
- Getting ERROR: Class classcode: Number of new and removed enrolments exceeds acceptable threshold. (New: 0.8387097 > 0.75, Removed: 0.7619048 > 0.75)
- Compass Parent Guides
- Canteen Orders
- Compass Authentication
- Compass CRT Accounts
- Classroom Screens
- AV-Equpment
- LMS
- MacOS
- Update @education password for printers
- Setting up a new Mac laptop
- Setting up an Existing Mac laptop
- VASS
- Applications/Programs
- Fix Arduino Library not downloading
- Install and License RealCAD 5.5
- Webex App | Change your audio settings
- How to clear Web Browser cookies and cache
- Papercut/Printing
- Authentication
- Parent Info
Adobe
How to download and install the Creative Cloud desktop app
https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html
How to Download and Install Photoshop
https://www.photoshopbuzz.com/how-to-download-install-photoshop/
Microsoft
Microsoft Teams video training - Microsoft Support
Minecraft Education Edition - Quick guide for students
Minecraft Education Edition - Quick guide for staff
Scanning To OneDrive
To use this option, you will need to perform a once-off authorization with Papercut. This authorization will come in the form of an email to your DET email address:
The scan should now appear in your OneDrive folder. under C:\Users\username\OneDrive - Warragul Regional College\Apps\Scans for PaperCut MF
Organize your inbox in Outlook
Organize your inbox in Outlook Windows
How to use Outlook rules to easily organize your inbox
How to Automatically Sort Emails Into Specific Outlook Folders
How to Access your Sticky Notes from Outlook.
To view your Sticky Notes in Outlook desktop app:
1. Open Outlook and, if you haven't already done so, add your Microsoft account to Outlook. (From File menu, click Add Account and then follow the onscreen instructions to add your MS Account).
2. After adding your MS account, click on More apps iconimage on the sidebar and click Notes, to view your Sticky Notes in Outlook.
To view your Sticky Notes in Outlook for web:
1. Go to Outlook.com and log in with your Microsoft account.
2. From the left-side navigation panel, click Notes under the Folders section.
3. Here, you can access all your synced notes. By right-clicking on the sticky note, you can easily copy its contents and paste them somewhere else if required.
Tip: If you accidentally deleted one of your sticky notes, you can also easily restore them from Outlook. Just go to the Deleted Items folder, select the deleted note and click the Restore button on the Toolbar.
THIS HOW TO IS FROM https://www.wintips.org/
How to share Microsoft Forms with others by saving them as a template
Staying safe online using Microsoft Family
Microsoft Family Safety | Microsoft 365
Prepare for Zscaler

Background:
Proxies are a way to tell your computer where the internet is, provide content filtering and more.
They have been used in schools for many decades, but in ~2020 the Department of Education decided to move away from the proxy model to a direct internet service model (Zscaler). This means the responsibility of internet filtering will be moved away from school systems to the DE instead, with increased internet speed and performance.
Actions Required:
If your device has proxy settings configured manually, they will need to be removed.
After completing this action, you will have student access / filtering until after the school migrates to Zscaler.
Windows
Ensure that automatically detect settings is set to ON.
Ensure setup script is set to OFF.
Ensure manual proxy setup is set to OFF.
How to manage saved passwords in Microsoft Edge
How to manage saved passwords in Microsoft Edge - Microsoft Community
Naming Microsoft Teams
When creating new Microsoft Teams, please remember to use the naming convention "8827-nameofteam." This will make finding the team a lot easier and will prevent naming conflicts. Additionally, please add the account 8827-apps@schools.vic.edu.au as an owner. This way, I.T. can help with any issues that may arise.
do not name a team as follows:
VICEDU - YEAR 7 CAMP 2025
CREEK CAMP 2025
Correct Naming:
8827-Year-7-Camp-2025
8827-Creek-Camp-2025
Find student email addresses in Outlook
Visibility of students is restricted by default in the Microsoft Outlook Address Book.
To find students at school, you will need to change the scope you are looking at in the Address Book.
Use any method to open your address book:
Select the Address Book drop-down menu and select Students - Warragul Regional College:
All students enrolled at WRC will be displayed. You can search specific students using the search field:
Open the entry to display information about the student:
Click Actions to see a contact card with the students email address:
Windows
Install Printers
Method 01: For Students or Staff
1. Open a web browser: Launch your preferred web browser on your device.
3. Locate and click Install Printers.
4. After you are redirected, download and run the Mobility Print installer. (If not using Windows, select your system first)
5. Select 8827-Follow-Me and click next.
6. When the installer prompts for authentication, use your DE account:
- Students: edu002\username and your DE password.
- Staff: edu001\tonumber and your DE password.
7. Wait for printer installation to complete.
Method 01: For Staff (Windows Only)
- Open the Run dialog: Press the Windows key and the letter "R" together (Win+R), or search for run in the Windows start menu.
- In the Run dialog box, type \\10.132.200.95 and click OK. This will connect you to the print server.
- Enter username and password: You will be prompted to enter your username and password.
- Staff: edu001\tonumber and your DE password.
- Students: edu002\username and your DE password.
-
File Explorer will open: Once you've entered the correct credentials, File Explorer will open, and you'll see a list of available printers.
Double click the 8827-Follow-Me print queue. This will initiate the installation process for the printer on your device. -
Wait for printer installation to complete.
Finding your BitLocker recovery key in Windows
Device encryption in Windows
How to Disable BitLocker Encryption on Windows 10 and 11
https://www.howtogeek.com/805225/disable-bitlocker/
OneDrive sync problems
Switching out of S mode in Windows - Microsoft Support
How to Delete a Saved Wi-Fi Network on Windows
https://www.howtogeek.com/246104/how-to-delete-a-saved-wi-fi-network-on-windows-10/
Add an email account to Outlook
Windows
Back up your folders with OneDrive
Zscaler staff access

Background:
Due to a change in the way internet is delivered to Warragul Regional College in 2024, staff by default will now have the same access level as students. If Staff install the Zscaler client / software they can then receive the same filtering policy and security profile as regional and corporate staff, which is reasonably open with most content unblocked.
Actions Required:
Staff must install the Zscaler client / software if they require additional access, such as social media and streaming services.
Staff using a BYOD can also choose to have the app installed while connected at school, home or other locations, however it will filter content and inspect internet traffic (blocking bad sites) 24/7. When accessing the internet for personal use the department policy and corporate profile may restrict the user experience.
If you want to later remove the client, a Service Request will need to be lodged to get a password to uninstall the software.
Installation:
The Zscaler client / software can be obtained from Teams here or via the eduSTAR catalogue (search for zscaler):
Download the installer for your respective OS (Windows/Mac) and follow the prompts to install.
Once the client starts, login with your @education email address, and when given the option, select the top Zscalerone.
Follow any additional prompts, and the client should now be installed and running. Confirm by navigating to facebook.com or some other address which students do not have access to. If you are still blocked or have any other questions, please contact the IT department.
How to add SharePoint document library to file explorer
https://www.youtube.com/watch?v=ihyvGX3MGUM
How To Fix The app you're trying to install isn't a Microsoft-verified app On Windows 11
Switching out of Windows S mode
Update @education password for printers
Windows
1. Open the Start menu.
Create and add an email signature in Outlook
Create and add an email signature in Outlook - Microsoft Support
Setting up a new Windows laptop
-
Start the laptop and follow the Windows setup wizard prompts.
-
Sign in with or create a personal Microsoft account e.g. johnsmith@outlook.com.
Note: All users under the age of 16 must be linked to a Family account.
-
Once setup is complete, install the Company Portal app from the Microsoft Store.
Do not sign in to the Company Portal app. This will be done on the first day of school.
-
Bookmark and/or set the browser (edge recommended) home page to the Student Dashboard:
https://wrc.vic.edu.au/student
Please download and install NAPLAN from the Student Dashboard https://wrc.vic.edu.au/student
NAPLAN is not available for Chromebook
Setting up an Existing Windows laptop
-
Ensure any work or important files are backed-up via OneDrive, Google Drive, USB, etc.
-
Login to the laptop and search for Reset this PC in Settings.
-
Choose “Remove Everything” and follow the prompts.
Please download and install NAPLAN from the Student Dashboard https://wrc.vic.edu.au/student
NAPLAN is not available for Chromebook
Chromebook
connect to eduSTAR Wireless network
Chromebook
- Select the "eduSTAR" Wi-Fi network.
- • Change the "EAP method" to "PEAP" in the drop-down menu.
- • Change the "EAP Phase 2 authentication" to "MSCHAPv2" in the drop-down menu.
- • Change the "Server CA Certificate" to "Do not check" in the drop-down menu.
- • In the "Identify" field, type in your wrc account username e.g., TIM0022
- • In the "Password" field, type your WRC account password.
- • Leave the "Anonymous Identity" field blank.
- • Leave "Save Identity and password" checked.
Press “Connect”
Press Accept and Continue to Google’s Terms of Service
Navigate to the bottom right of the screen, press the Wifi icon
Press the gears on the eduSTAR network (now connected)
Proxy options should appear in the popup dialog
Setting up a new Chromebook laptop
-
Start the laptop and follow the Google setup wizard prompts.
-
Sign in with or create a personal Gmail account e.g. johnsmith@gmail.com.
-
Once setup is complete, install the Intune Company Portal app from the Google Play Store.
Do not sign in to the Intune Company Portal app. This will be done on the first day of school.
-
Bookmark and/or set the browser (edge recommended) home page to the Student Dashboard.
https://wrc.vic.edu.au/student
NAPLAN is not available for Chromebook
Setting up an Existing Chromebook laptop
-
If not already installed, get the Intune Company Portal app from the Google Play Store.
Do not sign in to the Intune Company Portal app. This will be done on the first day of school.
-
Bookmark and/or set the browser (edge recommended) home page to the Student Dashboard.
https://wrc.vic.edu.au/student
NAPLAN is not available for Chromebook
Compass
Compass bulk upload photos
Getting ERROR: Class classcode: Number of new and removed enrolments exceeds acceptable threshold. (New: 0.8387097 > 0.75, Removed: 0.7619048 > 0.75)
If the sync is getting the ERROR: Class classcode: Number of new and removed enrolments exceeds acceptable threshold. (New: 0.8387097 > 0.75, Removed: 0.7619048 > 0.75)
Compass Parent Guides
Please follow the below link
A guide for parents & families | Compass Education AU
Canteen Orders
Overview
Students and Parents can use the Canteen module to order and purchase canteen food.
The menus available to order from are dependent on the year level accessibility settings for each menu (please refer to the 'Canteen Administration' article from our Knowledge Base for further details on setting certain menus as accessible for certain year levels only).
Pre-orders can be generated by either the parent or students in their Compass portal or via the Compass School Manager App.
Parents can pay for orders via their Compass Balance or nominated credit card. Students can pay by their Compass Balance which is topped up by parents either in the parent portal or via cash deposited into your school's Kiosk. The balance is then applied to the student's Compass ID card.
Students can also use their ID card to pay for over the counter Canteen purchases providing you with a cashless canteen process.
For information on managing Canteen menus please refer to the 'Canteen Administration' article from our Knowledge Base.
For information on how Staff use this feature, please see the article 'Canteen'.
Placing an Order as a Student
Student Portal
To order via the Compass portal, students need to go to the Community menu and click 'Canteen'
They will be taken to the ordering dashboard. They will see an upcoming orders. To place an order they need to click to the 'Place Order' tab.
The student needs to select themself and click 'Next'.
They need to select the date and then if more than one menu is available for that date, select the menu they want to order from. Click 'Next'.
The student can then click 'Add Item' to add items to their order.
They will see a summary of their total as they add items. Students can also adjust the quantities of added items.
Clicking the arrow in the summary will expand their order. Clicking the associated 'X' for an item will remove it from their cart.
Students can use the search function to locate an item. When they have finished adding items to the order, they need to click 'Proceed to Review Order'.
When reviewing they can click the 'X' to remove an item. Students can also type in some specific information in the 'Special Instructions' field if they need.
When they have finished reviewing their order, they can click 'Add Order'.
This will update the student's cart and take them back to the start of the ordering screen from where they can proceed to create another order for another day (or from another menu) before proceeding to pay for all orders they are placing.
When the student has finished creating orders, they need to click the 'Confirm and Pay' option to proceed.
This will open the payment screen. It will show the student's available Compass Balance. There is also an option to select to pay by credit card. When they have selected their payment method, they need to click 'Process Payment' to pay and complete the process.
On the Canteen page under the Community menu, the student can click to the 'Orders' tab to view their upcoming or past orders.
To cancel an order, they can locate the order on their Upcoming tab and click the cancel option.
Compass App
To place an order via the Compass School Manager App, the student needs to open the App on their device and click the menu (three stripes icon) option.
In the list, click 'Canteen'.
The Canteen screen has three tabs, Dashboard, Place Order and My Orders. They can click the tab headers to go to it or swipe across to move between tabs.
The Dashboard tab will show the student any upcoming orders.
To place an order, they can move to the Place Order tab. The student will need to click 'Select Date' and choose the date they want to place their order for.
They will need to choose from the available menus on that date which menu they would like to create an order from.
Students can scroll through the available items and click on the one they would like to add to their order. They can adjust the quantity and then click 'Add Item'. The student will need to continue adding items from the menu until they have added all they require. At the bottom they will see the summary showing the number of items and the total. They need to then click 'Add Order' to proceed.
On the order summary screen the student can click 'Add Special Instructions' to add notes to their order. They can click 'Create another order' to order for another day or from another menu. If the student has multiple orders listed, clicking 'Remove' for a particular order will remove it from their cart. When they are ready to pay for your order, or batch of orders, click 'Proceed to Checkout'.
By default the payment method will be the student's existing Compass Balance. They will need to select their payment method and click 'Pay' to complete the process.
Students can swipe to the 'My Orders' tab to view their past and upcoming orders. They can click an order to view the details.
To cancel an upcoming order, the student will need to click into the order and then click 'Cancel Order'.
Placing an order for your child as a Parent
Parents can place canteen orders for their child via the Compass Parent Portal or via the Compass School Manager App.
Parent Portal
To place a canteen order on behalf of their child (or children) when in the portal, parents need to go to the Community menu and select
Canteen'. This will take them to their Canteen dashboard.
They will see any upcoming orders and can click to the 'Place Order' tab to generate an order for their child.
They will need to select which of their children they are creating an order for. They will then work through the standard canteen ordering screens to select a date, a menu, add items to the order and then add the order to their cart.
They can continue to create orders for each child, or multiple orders for their child. When they have finished generating orders they then need to click 'Confirm and Pay' to proceed.
Parents can click on the 'My Orders' tab to view upcoming and past orders for their child/children. If they have more than one child, each child will be listed across the top and they will need to select a child to have the order information display.
To cancel an order the parent needs to locate the order on the 'My Orders' tab and click the cancel option.
Compass App
Parents can place orders on behalf of their children via the Compass School Manager App. To do so they need to click the menu (three stripes icon) and click 'Canteen'.
They will be taken to the Canteen Dashboard where they can see any upcoming orders. If they swipe to the 'Place Order' screen they will be able to select the applicable child and create an order. They can continue to add orders to their cart for each child, or multiple orders on different days and then proceed to pay.
Swiping to the 'My Orders' screen will allow the parent to view past and upcoming orders for their child/children.
Topping up a Student's Compass Balance
Parents can top up their child's Compass Balance via their Compass Parent Portal.
To do so, when logged in, the parent needs to click the cog menu icon in the top right and choose 'My Payments'.
This will take them to the Wallet dashboard. They can link a credit card and then select their child and choose an amount to top up the child's Compass Balance.
For schools with a Compass Kiosk, parents can also give cash to their child, the student can then swipe their Compass ID card at the Kiosk, choose the Compass Credit option, deposit the cash and have their student Compass Balance amount updated by the amount deposited.
Compass Authentication
As of the 8/08/2024, WRC accounts will no longer be used to log in to Compass. Please remember to click the orange button and sign in using your DE account (@education.vic.gov.au for staff, @schools.vic.edu.au for students).
Staff will also need to set up 2FA (two-factor authentication). What is Two-Factor Authentication?
Set up the Microsoft Authenticator app as your verification method - Microsoft Support
you should see the edupass login screen
If you see the WRC login page you will need to clear your cookies and cache
How to clear Web Brows... | Knowledge Base (wrc.vic.edu.au)
Compass CRT Accounts
If you need to stop the CRT access prior to this, just reset the password for the relevant CRT Account in People Management. When you assign the CRT Account again to a new individua,l the password needs to be re-set.
Classroom Screens
HDi Screens Mirror the A2 screen to A1
Hdi Screens tips
Interactive Websites
https://www.online-stopwatch.com/
https://kids.nationalgeographic.com/
https://www.howstuffworks.com/
https://sdzwildlifeexplorers.org/
https://www.kidsnews.com.au/news
AV-Equpment
How to use the Auditorium (IAC) AV switcher
How to use the IAC AV switcher
The top row contains outputs, the bottom row contains inputs.
Please do not touch anything below the AV switcher unless you have consulted IT first.
From Laptop 💻>
If coming from laptop HDMI, on the input buttons row (bottom row):
- Ensure that your HDMI port number (left side) is selected while Video is selected (right side).
- Ensure that your HDMI port number (left side) is selected while D-Audio is selected (right side).
There are laptop HDMI ports available around the Auditorium.
One either side of the stage, atop the stairs below AV room window, and one inside the
AV room.
From Desktop 🖥️>
If coming from the desktop computer in the AV room, on the input buttons row (bottom):
- Ensure that number 1 (left side) is selected while Video is selected (right side).
- Ensure that number 1 (left side) is selected while D-Audio is selected (right side).
To Projector >📽️
If sending to the projector, on the output buttons row (top):
- Ensure that number 1 (left side) is selected while Video is selected (right side).
- Ensure that number 1 (left side) is selected while D-Audio is selected (right side).
Ensure the projector is turned on via the remote.
There should be no need to press anything on the projector remote but the power button, all AV functionality is controlled via the AV room switcher as pictured above.
To Desktop 💻>🖥️
To mirror your laptop screen to the desktop computer, on output buttons row (top):
- Ensure that number 2 (left side) is selected while Video is selected (right side).
LMS
Canvas How do I generate a pairing code for an observer as a student?
MacOS
Update @education password for printers
Mac
Setting up a new Mac laptop
-
Start the laptop and follow the macOS setup wizard prompts.
-
Sign in with or create a personal Apple ID e.g. johnsmith@icloud.com.
-
Once setup is complete, install the Intune Company Portal app from the Apple Store.
Do not sign in to the Intune Company Portal app. This will be done on the first day of school.
-
Bookmark and/or set the browser (edge recommended) home page to the Student Dashboard.
https://wrc.vic.edu.au/student
Please download and install NAPLAN from the Student Dashboard https://wrc.vic.edu.au/student
NAPLAN is not available for Chromebook
Setting up an Existing Mac laptop
-
If not already installed, get the Intune Company Portal app from the Apple Store.
Do not sign in to the Intune Company Portal app. This will be done on the first day of school.
-
Bookmark and/or set the browser (edge recommended) home page to the Student Dashboard.
https://wrc.vic.edu.au/student
Please download and install NAPLAN from the Student Dashboard https://wrc.vic.edu.au/student
NAPLAN is not available for Chromebook
VASS
Internet Explorer mode in Microsoft Edge
To turn on Internet Explorer mode, use the following steps.
-
In the address bar for Microsoft Edge, type edge://settings/defaultbrowser and then click Enter.
-
Slide the Allow sites to be reloaded in Internet Explorer toggle to ON.
-
Restart Microsoft Edge.
Internet Explorer mode is now enabled. To view a website using Internet Explorer mode in Microsoft Edge, use the following steps.
Applications/Programs
Fix Arduino Library not downloading
Set proxy settings
Install and License RealCAD 5.5
- open file explorer in the address bar type or copy in \\018827FS001\Programs
If you are asked to login to access this share
username is your curric\WRC username (example curric\abc1234) and your WRC password -
Find the folder RealCAD-v5.5 and open the folder
-
DoubleClick on RealCAD-v5.5-Installer.exe to start the installer
-
follow the on-screen instructions to install
-
Once RealCAD 5.5 has been installed we now to need license the software
-
on the first time loading ReadCAD5.5 click on Set License Key
- Then click on
under Have you purchased? click Yes
Connect to a licensed network server - type in or copy \\018827APP002\RealCAD-Network-Licensing into the address bar and double click on keyserver.ini
- On the next promote do not click ok right away as I.T needs to restart open the RealCAD5.5 License server to apply the License to your device once the license has been applied you are good to go
If you receive error message below you will need to create a ticket by going to https://support.wrc.vic.edu.au/ and signing in with your WRC account (not your WRC email address) or you can email it@wrc.vic.edu.au asking for the RealCAD5.5 License server to be restarted
Webex App | Change your audio settings
https://help.webex.com/en-us/article/n139bv9/Webex-App-%7C-Change-your-audio-settings
How to clear Web Browser cookies and cache
Edge
At the top right, click the 3-dot menu button and then History
Select the Bin icon
Make sure the following items are ticked:
Chrome
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
At the top right, click the 3-dot menu button and then Delete browsing data…
Make sure the following items are ticked:
Brave
At the top right, click the 3-line menu button and select History.
Select the option Clear recent history...
Make sure the following items are ticked:
Firefox
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
At the top right, click the 3-line menu button and select History.
Select the option Clear recent history...
Make sure the following items are ticked:
Opera
https://blogs.opera.com/tips-and-tricks/2023/04/clean-browser-and-remove-trackers/
At the top left, click the Opera icon/button and select History > Clear browsing data.
Make sure the following items are ticked:
Safari
https://support.apple.com/en-au/guide/safari/sfri11471/mac
At the top left, click Safari, then Preferences…
Click Privacy, then Manage Website Data… Then click the Remove All button.
Papercut/Printing
Compass card (Unknown card)
The first time you try to print using your Compass card, you will receive a prompt to "associate" it with your user account.
Installing Papercut Client Windows
- Open run WinKey+R
- type in \\10.132.200.95\PCClient\win
- find pc-client-admin-deploy.msi then double click to run the installer
if you get a Security Warning please click run
- If you get a UAC message, click on yes
- once the install is complete you will be able to select the account to charge when printing a document
This is useful when printing to a desktop printer instead of a multi-function device (MFD). With an MFD, you can use PaperCut to select an account and release the print job directly from the device.
When printing to the 8827-Follow-Me print queue, you can also use the PaperCut client to select the account to charge. However, this does not release the print job; you will still need to go to the MFD to release it.
Authentication
Set up the Microsoft Authenticator app
Set up the Microsoft Authenticator app as your verification method - Microsoft Support
Access your @schools Account login details
To View your @schools Password or to reset your password
To View your @schools login
1. go to https://wrcdb.wrc.vic.edu.au/board/Students
Still To Come
Parent Info
How to purchase a laptop
The purchasing of laptops for use at Warragul Regional College is handled by third parties.
Learning With Technologies
JB-Hi-Fi
After buying a laptop you may want to set it up
https://kb.wrc.vic.edu.au/books/guides/page/setting-up-a-new-windows-laptop