# Adding a Mobile Phone as a Sign-In Method for 2FA

As all staff are required to have **Two-Factor Authentication (2FA)** set up on their `@education` accounts to access Compass and other services, IT strongly recommends **adding your mobile phone number** as an additional sign-in method alongside Microsoft Authenticator.

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## **Why This is Important**
- If you get a new phone, IT will **not need to log a ticket with DE** to reset your 2FA.  
- Linking a mobile number allows you to **reset your password easily** using a verification code, without relying on security questions.

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## **Step-by-Step Guide**

### **Step 1: Access Security Info**
1. From the Staff or Admin dashboards, click the link to your **Microsoft Account Security Info** page.
  [![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/Dj8LDhl8Hm6IvLrJ-image-1757475259782.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/Dj8LDhl8Hm6IvLrJ-image-1757475259782.png)
2. Sign in with your Education credentials.  

> **Tip:** Once signed in, you will see your existing security methods listed.

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### **Step 2: Check Existing Methods**
- If both **Phone** and **Microsoft Authenticator** appear, you’re all set.  
- If not, continue to Step 3.
[![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/sEpYrgKUR1iP19Fq-image-1757475273615.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/sEpYrgKUR1iP19Fq-image-1757475273615.png)
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### **Step 3: Add Phone as a Sign-In Method**
1. Click **Add Sign-in method**. 
[![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/vt7QsJvGnR3UnaPh-image-1757475288097.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/vt7QsJvGnR3UnaPh-image-1757475288097.png)
2. Select **Phone**.  
[![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/9c99SmR2Glx8NJTq-image-1757475303907.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/9c99SmR2Glx8NJTq-image-1757475303907.png)
3. Enter your mobile number and set it to receive verification codes via SMS.
[![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/ntBBnUJrR54bjt2P-image-1757475335954.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/ntBBnUJrR54bjt2P-image-1757475335954.png)
4. Click **Next**.  

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### **Step 4: Verify Your Phone**
1. Enter the code you received via SMS.
[![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/Dh2Qtk3LJ38JxYuw-image-1757475350824.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/Dh2Qtk3LJ38JxYuw-image-1757475350824.png)
2. Click **Next** to continue.  
3. Click **Done** to finish setup.

[![](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/scaled-1680-/5b7vEiyf7ICiFrTT-image-1757475369602.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-09/5b7vEiyf7ICiFrTT-image-1757475369602.png)

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## **Important Notes**
- If you **get a new phone or new phone number**, update your Microsoft Account security methods immediately.  
- For a **new phone**, you will need to **remove and re-add the Microsoft Authenticator app**, as data does not transfer automatically.  
- For a **new phone number**, update your security settings to continue receiving SMS codes without interruption.

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> Following these steps ensures you always have reliable access to your account and can reset your password without delays.