# Unblocking Websites

As of 2025, WRC IT no longer maintains a list of blocked/unblocked websites, nor do they have the power to action such requests.  
**The Department of Education** now controls internet access and the allowing / disallowing of access to specific online resources.

[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/N2Ximage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/N2Ximage.png)

If you believe you have been **mistakenly** blocked from accessing an online resource, a request can be submitted to review the resource in one of two ways (or both):

### Service Request via DE Services Portal

This is the **recommended** and generally **fastest** way to have a website unblocked. You will receive a confirmation email from the DE service desk and can **track the progress** of your request online. Turnover time for requests varies but is generally from a day to a week.

##### Steps:

1. Visit [https://services.educationapps.vic.gov.au/](https://services.educationapps.vic.gov.au/) in your browser and **login** with your education credentials.
2. Click **Service Request**, then select the **School Technical Support** category, then **Service Request**.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/hpSimage.png)![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/qLOimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/hpSimage.png)[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/69Mimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/69Mimage.png)
3. Select the **Zscaler Service** Service and **Website/Allow (Whitelist) Request** Sub-Service.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/OBFimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/OBFimage.png)
4. State your **justification** for the change in the short and long descriptions and click Submit.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/X6Gimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/X6Gimage.png)  
    [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/9QTimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/9QTimage.png)

### Site Review via ZScaler

This method bypasses the Department of Educaton service desk and submits the request directly to the ZScaler team. You will not receive a confirmation email, only an alert once the resource has been reviewed, stating if the request was successful or not. Turnover time varies greatly, from a week to a month.

##### Steps:

1. Visit [https://sitereview.zscaler.com/](https://sitereview.zscaler.com/) in your browser.
2. Enter the URL which you are unable to access and press Look Up.  
    [![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/image.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/image.png)
3. Choose the appropriate category for the website and then click Done.
4. State your justification for the change in the comments section and click Submit Request.[![image.png](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/scaled-1680-/xQIimage.png)](https://kb.wrc.vic.edu.au/uploads/images/gallery/2025-07/xQIimage.png)