Handbooks

CRT Technology Quick Start Guide

1. Device Setup

All CRT laptops are pre-configured for ease of use:

⚠️ Do not install or use other web browsers.

2. Dashboard Access

When you open Microsoft Edge, the dashboard automatically loads:

staffdb.wrc.vic.edu.au

From the dashboard, you can access:

Tip: When logging into Compass, click the orange button.

3. Platform Access

4. Printing & Copying

All laptops have the Print Queue 8827-Follow-Me virtual printer installed.

Printing Steps:

  1. Send the print job to Print Queue 8827-Follow-Me.
  2. Go to any MFD (multi-function device).
  3. Scan the Compass card provided with your CRT laptop.
  4. Press Release to print.

Copying Steps:

📄 Refer to MFD-troubleshooting-1.pdf for issues.

⚠️ Important: Do not remove, shake, or replace toner cartridges. This disrupts the automated toner ordering system.

5. Network Access

6. Using AV Equipment in Classrooms

HDI Screens – three connection options:

  1. AirServer – named by building and room number.
  2. j5create – named as J5-[building]-[room number].
  3. HDMI cable – fallback if wireless fails.

Science Room Projectors – two connection options:

  1. j5create – named as J5-[building]-[room number].
  2. HDMI cable – fallback if wireless fails.

7. Privacy in Schools

Resources and guides to support privacy and security while working in schools:

Tip: Always consider digital resources before printing large copy jobs.

CRT IT Support Guide

College Maintenance Requests

For non-IT issues (e.g., classroom fittings, lighting, furniture, or general building maintenance), please log a maintenance request by emailing: maintenance@wrc.vic.edu.au

This automatically creates a ticket in the Maintenance system, ensuring your request is recorded and actioned in priority order.

⚠️ Important:

College IT Department

The College IT Department is located in D Wing (near the main staffroom) and is responsible for maintaining the College’s technical infrastructure, including hardware, software, and staff and student devices.

This automatically creates a ticket in our system. Once your ticket is received, it will be prioritized according to its urgency.

⚠️ Important: If you have an Immediate / Critical issue, please always email IT first before calling 5623 9913. This ensures your ticket is logged and updated accurately when the IT team returns to the office.

IT Incident Priorities

Incident Type Examples IT Action
Immediate / Critical Classroom or office disruptions:
- TV/Projector failure
- CRT laptop failure
- Network outage (Internet)
- College service disruption		 IT will respond immediately.
Action may include troubleshooting, equipment replacement, or providing an estimated resolution time.
High / Urgent Essential services impacting workflow:
- Email not working
- Printing failure
- Key devices malfunctioning		 IT will respond within 2 hours with a fix, equipment replacement, or estimated resolution time.
Medium / Standard Standard, non-critical student or staff IT issues:
- Software problems
- Account access / password resets
- Minor hardware issues
- Classroom scheduling or booking issues		 IT will respond within 24 hours with a fix, equipment replacement, or estimated resolution time.
Low / Advisory General IT inquiries or requests:
- Guidance or training requests
- Suggestions for improvements
- Non-urgent information requests		 IT will respond within 48 hours, providing assistance or guidance as needed.

IT Support for Students (Class Time Policy)

Presentation & Equipment Setup

IT Resources & Knowledge Base

For information relating to school hardware, software, setup instructions, and other IT help, please visit the College IT Knowledge Base: kb.wrc.vic.edu.au

IT Office Hours

Staff Technology Handbook

IT Support Guide

College IT Department

The College IT Department is located in D Wing (near the main staffroom) and is responsible for maintaining the College’s technical infrastructure, including hardware, software, and staff and student devices.

Within Zammad, you can:

Emailing it@wrc.vic.edu.au will automatically creates a ticket in our system. Once your ticket is received, it will be prioritized according to its urgency.

⚠️ Important: If you have an Immediate / Critical issue, please always email IT first before calling 5623 9913. This ensures your ticket is logged and updated accurately when the IT team returns to the office.

IT Incident Priorities

Incident Type Examples IT Action
Immediate / Critical Classroom or office disruptions:
- TV/Projector failure
- CRT laptop failure
- Network outage (Internet)
- College service disruption		 IT will respond immediately. Action may include troubleshooting, equipment replacement, or providing an estimated resolution time.
High / Urgent Essential services impacting workflow:
- Email not working
- Printing failure
- Key devices malfunctioning		 IT will respond within 2 hours with a fix, equipment replacement, or estimated resolution time.
Medium / Standard Standard, non-critical student or staff IT issues:
- Software problems
- Account access / password resets
- Minor hardware issues
- Classroom scheduling or booking issues		 IT will respond within 24 hours with a fix, equipment replacement, or estimated resolution time.
Low / Advisory General IT inquiries or requests:
- Guidance or training requests
- Suggestions for improvements
- Non-urgent information requests		 IT will respond within 48 hours, providing assistance or guidance as needed.

IT Support for Students (Class Time Policy)

Students should visit the IT Office outside of class time, unless the issue is classified as Immediate / Critical (see Priorities above).
If a student needs to attend the IT Office during class time, they must have an exit pass. Students without a pass will be asked to return to class.

Presentation & Equipment Setup

The IT team is available to assist with the setup of technical equipment for presentations and other events.

⚠️ Notice: Please provide a minimum of 3 days’ notice. Additional notice is appreciated whenever possible.
All setup requests should be submitted via email to it@wrc.vic.edu.au.

IT Resources & Knowledge Base

For information relating to school hardware, software, setup instructions, and other IT help, please visit the College IT Knowledge Base:
https://kb.wrc.vic.edu.au

IT Office & Contact Information

IT Office Team:

Office Hours:
Monday to Friday, 8:30 am – 4:30 pm

How to Contact IT / Log a Job:

Services Managed by IT

Core Services:

Computer Access

Department-Allocated Notebooks

Teachers, Education Support (ES) staff, and Principal Class employees are provided with notebooks by the Department of Education (DoE) at no cost.

Important Information

Personal Devices

Temporary Loan Devices

Usernames and Passwords

Your DE password is private and must not be shared.

Available Services

  1. College Network & Systems

    • Compass / Canvas
    • Internet access
    • College laptops (NSSP)
    • Microsoft 365 (Office)
    • WebEx
    • Adobe

  2. DET Services

    • eduMail (Email)
    • EduPay / EduSafe Plus / eLearns

Password Management

Laptop Local Administrator Rights

Important:

Connecting to the Wireless Network

Online Services

Compass Student Management System

Access:

Additional Information:

Canvas Learning Management System

Access:

Additional Information:

Printer Setup

Backing Up Your Files

Using Projectors, TVs, and AV Equipment in Classrooms

Standard Classroom Setup:

  1. AirServer – named by building and room
  2. j5create – named as J5-[building]-[room]
  3. HDMI – if wireless fails

Science Rooms:

  1. j5create – named as J5-[building]-[room]
  2. HDMI – if wireless fails

Video Conferencing

Available Systems:

Booking:

Uses:

Curriculum and Professional Learning Resources