# Handbooks

# CRT Technology Quick Start Guide

## 1. Device Setup

All CRT laptops are pre-configured for ease of use:

- **Login:** Users only need to log in; no additional setup is required.  
- **YubiKey:** All CRT laptops have a **YubiKey installed in the right-side USB port**.  
  - To sign in, simply **touch the YubiKey** when prompted. No additional input is required.  
- **Email:** Outlook is pre-configured for your assigned CRT account (e.g., Laptop CRT01 → CRT01 email).  
- **Web Browser:** Microsoft Edge is configured for CRT accounts.  

⚠️ **Do not install or use other web browsers.**

---

## 2. Dashboard Access

When you open **Microsoft Edge**, the dashboard automatically loads:  

[staffdb.wrc.vic.edu.au](http://staffdb.wrc.vic.edu.au)  

From the dashboard, you can access:  
- Compass  
- Canvas  
- ClickView  
- Other essential school resources  

> **Tip:** When logging into Compass, click the **orange button**.

---

## 3. Platform Access

- **Compass:** Click the orange button to access your account.  
- **Canvas, AccessIT (Library), and Sora:**  
  - Go to the respective website.  
  - Single Sign-On (SSO) automatically logs you in.  
- **ClickView:**  
  - A shared CRT account is pre-configured.  
  - Credentials are saved in Edge—just click the saved login.  

---

## 4. Printing & Copying

All laptops have the **Print Queue 8827-Follow-Me** virtual printer installed.  

**Printing Steps:**  
1. Send the print job to **Print Queue 8827-Follow-Me**.  
2. Go to any **MFD (multi-function device)**.  
3. Scan the **Compass card** provided with your CRT laptop.  
4. Press **Release** to print.  

**Copying Steps:**  
- On the MFD, select **Device Functions** on the screen.  

📄 *Refer to [MFD-troubleshooting-1.pdf](https://kb.wrc.vic.edu.au/attachments/48) for issues.*  

⚠️ **Important:** Do not remove, shake, or replace toner cartridges. This disrupts the automated toner ordering system.  

---

## 5. Network Access

- CRT laptops have the same Internet access as students.  
- This is per **Department of Education policy**.  

---

## 6. Using AV Equipment in Classrooms

**HDI Screens** – three connection options:  
1. AirServer – named by building and room number.  
2. j5create – named as J5-[building]-[room number].  
3. HDMI cable – fallback if wireless fails.  

**Science Room Projectors** – two connection options:  
1. j5create – named as J5-[building]-[room number].  
2. HDMI cable – fallback if wireless fails.  

---

## 7. Privacy in Schools

Resources and guides to support privacy and security while working in schools:  
- *[Schools_Privacy_Policy_FAQs_for_staff.docx](https://kb.wrc.vic.edu.au/attachments/47)* – awareness of proper information handling.  
- *[PRIVACY_ON_A_PAGE-Principals.docx](https://kb.wrc.vic.edu.au/attachments/45)* – one-page guide for Principals.  
- *[PRIVACY_ON_A_PAGE-Teachers.docx](https://kb.wrc.vic.edu.au/attachments/46)* – one-page guide for Teachers.  
- *[Privacy-on-a-page-for-Casual-Relief-Teachers-accessible-version(1).docx](https://kb.wrc.vic.edu.au/attachments/44)* – one-page guide for all staff.  
- *[Decision-Making Responsibilities for Students](https://www2.education.vic.gov.au/pal/decision-making-responsibilities-students/policy)* – guidance on consent responsibilities.  

> **Tip:** Always consider digital resources before printing large copy jobs.

---

# CRT IT Support Guide

---

## College Maintenance Requests

For **non-IT issues** (e.g., classroom fittings, lighting, furniture, or general building maintenance), please log a maintenance request by emailing: **maintenance@wrc.vic.edu.au**

> This automatically creates a ticket in the Maintenance system, ensuring your request is recorded and actioned in priority order.

⚠️ **Important:**  
- If the issue is **urgent** (e.g., safety hazard, water leak, or broken essential equipment), email **maintenance@wrc.vic.edu.au** first to log the ticket, then follow up with a **phone call to the office** to ensure immediate attention.  
- For all other issues, email alone is sufficient.

---


## College IT Department

The College IT Department is located in **D Wing** (near the main staffroom) and is responsible for maintaining the College’s technical infrastructure, including hardware, software, and staff and student devices.  

For any IT-related issues, please email: **it@wrc.vic.edu.au**  
> This automatically creates a ticket in our system. Once your ticket is received, it will be prioritized according to its urgency.  

⚠️ **Important:** If you have an **Immediate / Critical issue**, please always email IT first **before calling 5623 9913**. This ensures your ticket is logged and updated accurately when the IT team returns to the office.  

---

## IT Incident Priorities

| Incident Type | Examples | IT Action |
|---------------|----------|-----------|
| **Immediate / Critical** | Classroom or office disruptions: <br>- TV/Projector failure <br>- CRT laptop failure <br>- Network outage (Internet) <br>- College service disruption | IT will respond immediately. <br>Action may include troubleshooting, equipment replacement, or providing an estimated resolution time. |
| **High / Urgent** | Essential services impacting workflow: <br>- Email not working <br>- Printing failure <br>- Key devices malfunctioning | IT will respond within 2 hours with a fix, equipment replacement, or estimated resolution time. |
| **Medium / Standard** | Standard, non-critical student or staff IT issues: <br>- Software problems <br>- Account access / password resets <br>- Minor hardware issues <br>- Classroom scheduling or booking issues | IT will respond within 24 hours with a fix, equipment replacement, or estimated resolution time. |
| **Low / Advisory** | General IT inquiries or requests: <br>- Guidance or training requests <br>- Suggestions for improvements <br>- Non-urgent information requests | IT will respond within 48 hours, providing assistance or guidance as needed. |

---

## IT Support for Students (Class Time Policy)

- Students should visit the IT Office **outside of class time**, unless the issue is classified as **Immediate / Critical** (see Priorities above).  
- If a student needs to attend the IT Office during class time, they must have an **exit pass**. Students without a pass will be asked to return to class.  

---

## Presentation & Equipment Setup

- The IT team is available to assist with the setup of technical equipment for presentations and other events.  
- **Notice:** Please provide a minimum of **3 days’ notice**. Additional notice is appreciated whenever possible.  
- All setup requests should be submitted via email to **it@wrc.vic.edu.au**  

---

## IT Resources & Knowledge Base

For information relating to school hardware, software, setup instructions, and other IT help, please visit the College IT Knowledge Base: **[kb.wrc.vic.edu.au](http://kb.wrc.vic.edu.au)**  

---

## IT Office Hours

- **Open:** 8:30 AM  
- **Closed:** 4:30 PM

# Staff Technology Handbook

# IT Support Guide  
### College IT Department  

The College IT Department is located in D Wing (near the main staffroom) and is responsible for maintaining the College’s technical infrastructure, including hardware, software, and staff and student devices.  

For any IT-related issues, please email [**it@wrc.vic.edu.au**](mailto:it@wrc.vic.edu.au) or log in to the ticketing system, **Zammad**, at [https://support.wrc.vic.edu.au](https://support.wrc.vic.edu.au) using your **@education** account.  

Within Zammad, you can:  
- View all your open and closed tickets  
- Track updates to your current tickets  
- Add your own updates or additional information  

Emailing [**it@wrc.vic.edu.au**](mailto:it@wrc.vic.edu.au)
 will automatically creates a ticket in our system. Once your ticket is received, it will be prioritized according to its urgency.  

⚠️ **Important:** If you have an *Immediate / Critical* issue, please always email IT first before calling **5623 9913**. This ensures your ticket is logged and updated accurately when the IT team returns to the office.  

---

## IT Incident Priorities  

| Incident Type        | Examples | IT Action |  
|----------------------|----------|------------|  
| **Immediate / Critical** | Classroom or office disruptions:<br>- TV/Projector failure<br>- CRT laptop failure<br>- Network outage (Internet)<br>- College service disruption | IT will respond immediately. Action may include troubleshooting, equipment replacement, or providing an estimated resolution time. |  
| **High / Urgent** | Essential services impacting workflow:<br>- Email not working<br>- Printing failure<br>- Key devices malfunctioning | IT will respond within 2 hours with a fix, equipment replacement, or estimated resolution time. |  
| **Medium / Standard** | Standard, non-critical student or staff IT issues:<br>- Software problems<br>- Account access / password resets<br>- Minor hardware issues<br>- Classroom scheduling or booking issues | IT will respond within 24 hours with a fix, equipment replacement, or estimated resolution time. |  
| **Low / Advisory** | General IT inquiries or requests:<br>- Guidance or training requests<br>- Suggestions for improvements<br>- Non-urgent information requests | IT will respond within 48 hours, providing assistance or guidance as needed. |  

---

## IT Support for Students (Class Time Policy)  

Students should visit the IT Office outside of class time, unless the issue is classified as **Immediate / Critical** (see Priorities above).  
If a student needs to attend the IT Office during class time, they must have an **exit pass**. Students without a pass will be asked to return to class.  

---

## Presentation & Equipment Setup  

The IT team is available to assist with the setup of technical equipment for presentations and other events.  

⚠️ **Notice:** Please provide a minimum of 3 days’ notice. Additional notice is appreciated whenever possible.  
All setup requests should be submitted via email to [**it@wrc.vic.edu.au**](mailto:it@wrc.vic.edu.au).  

---

## IT Resources & Knowledge Base  

For information relating to school hardware, software, setup instructions, and other IT help, please visit the College IT Knowledge Base:  
[https://kb.wrc.vic.edu.au](https://kb.wrc.vic.edu.au)  

---

## IT Office & Contact Information

**IT Office Team:**

- Dean Radford – IT Manager / Systems Administrator
- Matthew Krins – IT Specialist Technician (DET provided)

**Office Hours:**  
Monday to Friday, 8:30 am – 4:30 pm

**How to Contact IT / Log a Job:**

- 📧 Email: it@wrc.vic.edu.au
- 🖥️ Submit a Ticket: [WRC Support Portal](https://support.wrc.vic.edu.au)
- 📚 Knowledge Base (KB): [kb.wrc.vic.edu.au](https://kb.wrc.vic.edu.au) – Find helpful guides, instructions, and FAQs  
- 📞 Phone: 9913

---

## Services Managed by IT

- **Staff** should log in with their @education accounts  
- **Students** should log in with their @schools accounts  
- Limited support is available for external services (e.g., CareerTools, PAT testing)

**Core Services:**

- Compass  
- Canvas  
- AccessIT (Library system)  
- Papercut (printing)  
- Zammad (IT helpdesk)  
- Microsoft 365 (Office)  
- Microsoft Intune (device management)  
- WebEx equipment  
- Network & Wi-Fi  
- Phones  
- Security Cameras  
- Staff Laptops  
- SnipeIT (asset management)  
- Bookstack (knowledge base)  

---

## Computer Access

### Department-Allocated Notebooks

Teachers, Education Support (ES) staff, and Principal Class employees are provided with notebooks by the Department of Education (DoE) at no cost.

- No application process – schools are allocated notebooks for eligible staff  
- Notebooks remain the property of the DoE or the College; assigned for school-related and limited personal use  
- Centrally provisioned notebooks include insurance coverage with no excess for approved claims  

### Important Information

- All equipment is property of DoE or the College and must **not contain personal information**  
- Equipment must be returned to the IT Office when on **extended leave (>6 weeks)** or upon leaving the College  

### Personal Devices

- Staff may connect personal laptops or devices to the College Wi-Fi network  

### Temporary Loan Devices

- IT can provide a temporary loan laptop until a Department-provided notebook arrives  

---

## Usernames and Passwords

Your **DE password is private** and must **not be shared**.

- Use strong passwords with a mix of letters, numbers, and symbols  
- Do not let students see you type your password  
- IT may need your password to troubleshoot/configure your laptop **with your knowledge and consent**  
- If compromised, contact IT immediately  

### Available Services

1. **College Network & Systems**  
   - Compass / Canvas  
   - Internet access  
   - College laptops (NSSP)  
   - Microsoft 365 (Office)  
   - WebEx  
   - Adobe  

2. **DET Services**  
   - eduMail (Email)  
   - EduPay / EduSafe Plus / eLearns  

### Password Management

- DET and College passwords must be changed regularly  
- DET sends an email 14 days before expiry; reminders continue daily until changed  
- Contact IT for help if locked out  

---

## Laptop Local Administrator Rights

- All staff and students are **local administrators** on their laptops, allowing:  
  - Software installation  
  - Printer addition  
  - Connection to other networks  

**Important:**  

- Laptops use **built-in Windows security features** (Windows Defender / Security)  
- Exercise caution with software installations or websites to prevent issues  

---

## Connecting to the Wireless Network

- IT technicians assist with connecting devices to the College Wi-Fi  
- **College (NSSP) laptops** connect using a **security certificate**  
- Personal devices, phones, and tablets can also be connected  

---

## Online Services

### Compass Student Management System

- Online Student Management System used for:  
  - Roll marking  
  - Accessing timetables  
  - Tracking student performance  

**Access:**  

- Staff, students, and parents can log in via the web: [https://wrc-vic.compass.education](https://wrc-vic.compass.education)   
- Staff access uses **DE SSO**; **2FA required**  

**Additional Information:**  

- Compass has a **menu bar across the top**  
- Team leaders provide training  

### Canvas Learning Management System

- Online LMS used for:  
  - Hosting course materials  
  - Assignment submission and grading  
  - Student communication  
  - Online/blended learning  

**Access:**  

- Staff and students access via **DE SSO**; staff require **2FA**  

**Additional Information:**  

- Dashboard provides quick access to courses and notifications  
- Team leaders or Learning Technologies Coordinator provide training

  ### Staff and Student Dashboards

- **[Staff Dashboard](https://staffdb.wrc.vic.edu.au)** – Provides access to many essential links, including Compass, Canvas, ClickView, and more.  
  - When logging into Compass from the dashboard, **click the orange button** to access your account.  

- **[Student Dashboard](https://studentdb.wrc.vic.edu.au)** – Provides students with quick access to key learning platforms and resources, including Compass and Canvas.


---

## Printer Setup

- All staff are automatically connected to College printers  
- Contact IT for assistance with printing issues  

---

## Backing Up Your Files

- All files created on College laptops for teaching are **DET Intellectual Property**  
- Back up files using **OneDrive**, including **Documents, Desktop, Pictures**, and other known folders  
- Ensure OneDrive is syncing correctly to avoid data loss  

---

## Using Projectors, TVs, and AV Equipment in Classrooms

- Most classrooms have televisions and data projectors  
- Connect laptops via **wireless display** or **HDMI cable**  

**Standard Classroom Setup:**  

1. AirServer – named by building and room  
2. j5create – named as `J5-[building]-[room]`  
3. HDMI – if wireless fails  

**Science Rooms:**  

1. j5create – named as `J5-[building]-[room]`  
2. HDMI – if wireless fails  

- Contact IT for assistance  

---

## Video Conferencing

- College uses **WebEx**; all staff have it installed on laptops  

**Available Systems:**  

- Conference Room System – installed in the Conference Room near Reception  
- Portable System – available for loan via the Library  

**Booking:**  

- Book the Conference Room in D-Wing via Compass  
- Contact Administration Office for booking assistance  

**Uses:**  

- Lessons and PD  
- Meetings  
- Specialist teaching with other schools via Trade Training Alliance  

---

## Curriculum and Professional Learning Resources

- **[Arc](https://arc.educationapps.vic.gov.au/home)** – The Department’s digital platform providing Victorian teachers with access to curriculum-aligned resources, professional learning opportunities, student events, and software.

- **[Victorian Curriculum F–10](https://f10.vcaa.vic.edu.au/)** – Outlines the knowledge and skills every student should learn during their first 11 years of schooling to become lifelong learners, confident individuals, and active, informed citizens. Includes:  
  - **[Digital Technologies curriculum](https://f10.vcaa.vic.edu.au/learning-areas/technologies/digital-technologies/introduction)**  
  - **[Digital Literacy foundational skill](https://f10.vcaa.vic.edu.au/foundational-skills/digital-literacy)**

- **[Victorian Academy of Teaching and Leadership (VITAL)](https://www.academy.vic.gov.au/)** – Offers professional learning opportunities for Victorian teachers and school leaders.

- **[Digital Technologies Hub](https://www.digitaltechnologieshub.edu.au/)** – Australian Government Department of Education platform providing teaching and learning resources for Digital Technologies.