# CRT Technology Quick Start Guide ## 1. Device Setup All CRT laptops are pre-configured for ease of use: - **Login:** Users only need to log in; no additional setup is required. - **YubiKey:** All CRT laptops have a **YubiKey installed in the right-side USB port**. - To sign in, simply **touch the YubiKey** when prompted. No additional input is required. - **Email:** Outlook is pre-configured for your assigned CRT account (e.g., Laptop CRT01 → CRT01 email). - **Web Browser:** Microsoft Edge is configured for CRT accounts. ⚠️ **Do not install or use other web browsers.** --- ## 2. Dashboard Access When you open **Microsoft Edge**, the dashboard automatically loads: [staffdb.wrc.vic.edu.au](http://staffdb.wrc.vic.edu.au) From the dashboard, you can access: - Compass - Canvas - ClickView - Other essential school resources > **Tip:** When logging into Compass, click the **orange button**. --- ## 3. Platform Access - **Compass:** Click the orange button to access your account. - **Canvas, AccessIT (Library), and Sora:** - Go to the respective website. - Single Sign-On (SSO) automatically logs you in. - **ClickView:** - A shared CRT account is pre-configured. - Credentials are saved in Edge—just click the saved login. --- ## 4. Printing & Copying All laptops have the **Print Queue 8827-Follow-Me** virtual printer installed. **Printing Steps:** 1. Send the print job to **Print Queue 8827-Follow-Me**. 2. Go to any **MFD (multi-function device)**. 3. Scan the **Compass card** provided with your CRT laptop. 4. Press **Release** to print. **Copying Steps:** - On the MFD, select **Device Functions** on the screen. 📄 *Refer to [MFD-troubleshooting-1.pdf](https://kb.wrc.vic.edu.au/attachments/48) for issues.* ⚠️ **Important:** Do not remove, shake, or replace toner cartridges. This disrupts the automated toner ordering system. --- ## 5. Network Access - CRT laptops have the same Internet access as students. - This is per **Department of Education policy**. --- ## 6. Using AV Equipment in Classrooms **HDI Screens** – three connection options: 1. AirServer – named by building and room number. 2. j5create – named as J5-[building]-[room number]. 3. HDMI cable – fallback if wireless fails. **Science Room Projectors** – two connection options: 1. j5create – named as J5-[building]-[room number]. 2. HDMI cable – fallback if wireless fails. --- ## 7. Privacy in Schools Resources and guides to support privacy and security while working in schools: - *[Schools_Privacy_Policy_FAQs_for_staff.docx](https://kb.wrc.vic.edu.au/attachments/47)* – awareness of proper information handling. - *[PRIVACY_ON_A_PAGE-Principals.docx](https://kb.wrc.vic.edu.au/attachments/45)* – one-page guide for Principals. - *[PRIVACY_ON_A_PAGE-Teachers.docx](https://kb.wrc.vic.edu.au/attachments/46)* – one-page guide for Teachers. - *[Privacy-on-a-page-for-Casual-Relief-Teachers-accessible-version(1).docx](https://kb.wrc.vic.edu.au/attachments/44)* – one-page guide for all staff. - *[Decision-Making Responsibilities for Students](https://www2.education.vic.gov.au/pal/decision-making-responsibilities-students/policy)* – guidance on consent responsibilities. > **Tip:** Always consider digital resources before printing large copy jobs. --- # CRT IT Support Guide --- ## College Maintenance Requests For **non-IT issues** (e.g., classroom fittings, lighting, furniture, or general building maintenance), please log a maintenance request by emailing: **maintenance@wrc.vic.edu.au** > This automatically creates a ticket in the Maintenance system, ensuring your request is recorded and actioned in priority order. ⚠️ **Important:** - If the issue is **urgent** (e.g., safety hazard, water leak, or broken essential equipment), email **maintenance@wrc.vic.edu.au** first to log the ticket, then follow up with a **phone call to the office** to ensure immediate attention. - For all other issues, email alone is sufficient. --- ## College IT Department The College IT Department is located in **D Wing** (near the main staffroom) and is responsible for maintaining the College’s technical infrastructure, including hardware, software, and staff and student devices. For any IT-related issues, please email: **it@wrc.vic.edu.au** > This automatically creates a ticket in our system. Once your ticket is received, it will be prioritized according to its urgency. ⚠️ **Important:** If you have an **Immediate / Critical issue**, please always email IT first **before calling 5623 9913**. This ensures your ticket is logged and updated accurately when the IT team returns to the office. --- ## IT Incident Priorities | Incident Type | Examples | IT Action | |---------------|----------|-----------| | **Immediate / Critical** | Classroom or office disruptions:
- TV/Projector failure
- CRT laptop failure
- Network outage (Internet)
- College service disruption | IT will respond immediately.
Action may include troubleshooting, equipment replacement, or providing an estimated resolution time. | | **High / Urgent** | Essential services impacting workflow:
- Email not working
- Printing failure
- Key devices malfunctioning | IT will respond within 2 hours with a fix, equipment replacement, or estimated resolution time. | | **Medium / Standard** | Standard, non-critical student or staff IT issues:
- Software problems
- Account access / password resets
- Minor hardware issues
- Classroom scheduling or booking issues | IT will respond within 24 hours with a fix, equipment replacement, or estimated resolution time. | | **Low / Advisory** | General IT inquiries or requests:
- Guidance or training requests
- Suggestions for improvements
- Non-urgent information requests | IT will respond within 48 hours, providing assistance or guidance as needed. | --- ## IT Support for Students (Class Time Policy) - Students should visit the IT Office **outside of class time**, unless the issue is classified as **Immediate / Critical** (see Priorities above). - If a student needs to attend the IT Office during class time, they must have an **exit pass**. Students without a pass will be asked to return to class. --- ## Presentation & Equipment Setup - The IT team is available to assist with the setup of technical equipment for presentations and other events. - **Notice:** Please provide a minimum of **3 days’ notice**. Additional notice is appreciated whenever possible. - All setup requests should be submitted via email to **it@wrc.vic.edu.au** --- ## IT Resources & Knowledge Base For information relating to school hardware, software, setup instructions, and other IT help, please visit the College IT Knowledge Base: **[kb.wrc.vic.edu.au](http://kb.wrc.vic.edu.au)** --- ## IT Office Hours - **Open:** 8:30 AM - **Closed:** 4:30 PM