Process: New Staff Member – I.T. Onboarding and Laptop Assignment

Step 1: Form Submission

• Action: Front office staff complete the New Staff Member Form via the Administration Dashboard.

Step 2: Ticket Generation

• Action: Form submission automatically generates a ticket in Zammad (I.T. ticketing system).

Laptop and Device Assignment (If Required)

Step 3: Laptop Assignment (General)

• Condition: A laptop is requested or required.

• Action: I.T. sets up an available laptop and assigns it to the staff member in SnipeIT (Asset Management System).

Step 4: DE Notebook Program Enrollment

• Action: The staff member is added to the DE Notebook Program.

Step 5: DE Notebook Program Assignment

• Condition: A laptop is required and available through the DE program.

• Action: The laptop is assigned to the staff member in the DE Notebook Program.

Step 6: Staff Loan Laptop Assignment

• Condition: No DE laptop is available.

• Action: I.T. assigns a staff loan laptop to the staff member.

Step 7: Laptop Order (if needed)

• Condition: A DE laptop is not available, and a laptop is still required.

• Action: I.T. contacts the DE Notebook Program to place a laptop order.

Account and Permissions Setup

Step 8: WRC Account Setup

• Action: I.T. creates a WRC account for the staff member with minimal default permissions.

Step 9: Additional Permissions (If Required)

• Condition: Additional system or network permissions are needed.

• Action: The Department Head completes the Permissions Request Form available on the Staff and Administration Dashboards.

Final Notification

Step 10: Email Notification to Department Head

• Action: I.T. sends an email (via Zammad) to the Department Head, notifying:

  • The staff member’s login credentials are ready.

  • The assigned laptop, if applicable, is available for collection from the I.T. Office in DWing.