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Staff Technology Handbook

IT Office & Contact Information

IT Office Team:

  • Dean Radford – IT Manager / Systems Administrator
  • Matthew Krins – IT Specialist Technician (DET provided)

Office Hours:
Monday to Friday, 8:30 am – 4:30 pm

How to Contact IT / Log a Job:

  • 📧 Email: it@wrc.vic.edu.au
  • 🖥️ Submit a Ticket: WRC Support Portal
  • 📞 Phone: 9913

Services Managed by IT

  • Staff should log in with their @education accounts
  • Students should log in with their @schools accounts
  • Limited support is available for external services (e.g., CareerTools, PAT testing)

Core Services:

  • Compass
  • Canvas
  • AccessIT (Library system)
  • Papercut (printing)
  • Zammad (IT helpdesk)
  • Microsoft 365 (Office)
  • Microsoft Intune (device management)
  • WebEx equipment
  • Network & Wi-Fi
  • Phones
  • Security Cameras
  • Staff Laptops
  • SnipeIT (asset management)
  • Bookstack (knowledge base)

Computer Access

Department-Allocated Notebooks

Teachers, Education Support (ES) staff, and Principal Class employees are provided with notebooks by the Department of Education (DoE) at no cost.

  • No application process – schools are allocated notebooks for eligible staff
  • Notebooks remain the property of the DoE or the College; assigned for school-related and limited personal use
  • Centrally provisioned notebooks include insurance coverage with no excess for approved claims

Important Information

  • All equipment is property of DoE or the College and must not contain personal information
  • Equipment must be returned to the IT Office when on extended leave (>6 weeks) or upon leaving the College

Personal Devices

  • Staff may connect personal laptops or devices to the College Wi-Fi network

Temporary Loan Devices

  • IT can provide a temporary loan laptop until a Department-provided notebook arrives

Usernames and Passwords

Your DE password is private and must not be shared.

  • Use strong passwords with a mix of letters, numbers, and symbols
  • Do not let students see you type your password
  • IT may need your password to troubleshoot/configure your laptop with your knowledge and consent
  • If compromised, contact IT immediately

Available Services

  1. College Network & Systems

    • Compass / Canvas
    • Internet access
    • College laptops (NSSP)
    • Microsoft 365 (Office)
    • WebEx
    • Adobe

  2. DET Services

    • eduMail (Email)
    • EduPay / EduSafe Plus / eLearns

Password Management

  • DET and College passwords must be changed regularly
  • DET sends an email 14 days before expiry; reminders continue daily until changed
  • Contact IT for help if locked out

Laptop Local Administrator Rights

  • All staff and students are local administrators on their laptops, allowing:
    • Software installation
    • Printer addition
    • Connection to other networks

Important:

  • Laptops use built-in Windows security features (Windows Defender / Security)
  • Exercise caution with software installations or websites to prevent issues

Connecting to the Wireless Network

  • IT technicians assist with connecting devices to the College Wi-Fi
  • College (NSSP) laptops connect using a security certificate
  • Personal devices, phones, and tablets can also be connected

Online Services

Compass Student Management System

  • Online Student Management System used for:
    • Roll marking
    • Accessing timetables
    • Tracking student performance

Access:

Additional Information:

  • Compass has a menu bar across the top
  • Team leaders provide training

Canvas Learning Management System

  • Online LMS used for:
    • Hosting course materials
    • Assignment submission and grading
    • Student communication
    • Online/blended learning

Access:

  • Staff and students access via DE SSO; staff require 2FA

Additional Information:

  • Dashboard provides quick access to courses and notifications
  • Team leaders or Learning Technologies Coordinator provide training

Printer Setup

  • All staff are automatically connected to College printers
  • Contact IT for assistance with printing issues

Backing Up Your Files

  • All files created on College laptops for teaching are DET Intellectual Property
  • Back up files using OneDrive, including Documents, Desktop, Pictures, and other known folders
  • Ensure OneDrive is syncing correctly to avoid data loss

Using Projectors, TVs, and AV Equipment in Classrooms

  • Most classrooms have televisions and data projectors
  • Connect laptops via wireless display or HDMI cable

Standard Classroom Setup:

  1. AirServer – named by building and room
  2. j5create – named as J5-[building]-[room]
  3. HDMI – if wireless fails

Science Rooms:

  1. j5create – named as J5-[building]-[room]
  2. HDMI – if wireless fails
  • Contact IT for assistance

Video Conferencing

  • College uses WebEx; all staff have it installed on laptops

Available Systems:

  • Conference Room System – installed in the Conference Room near Reception
  • Portable System – available for loan via the Library

Booking:

  • Book the Conference Room in D-Wing via Compass
  • Contact Administration Office for booking assistance

Uses:

  • Lessons and PD
  • Meetings
  • Specialist teaching with other schools via Trade Training Alliance

Curriculum and Professional Learning Resources

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