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Process: Long-Term CRT Account and Device Setup
Step 1: Entry into Cases21 The user’s details must be added to Cases21. This action will automatically provision accounts in both Compass and Canvas. Step 2: @education Email Setup The user must have an active @education email account. ...
Process: New Staff Member – I.T. Onboarding and Laptop Assignment
Step 1: Form Submission Action: Front office staff complete the New Staff Member Form via the Administration Dashboard. Step 2: Ticket Generation Action: Form submission automatically generates a ticket in Zammad (I.T. ticketing system). ...
Staff Departure – I.T. Offboarding & Equipment Return
Step 1: Departure Notification The departing staff member or their supervisor notifies the Front Office of the upcoming departure. Step 2: Exit Form Completion Front Office staff complete the Exit Form via the Administration Dashboard. Step 3: Ticket Generatio...
Process: Creating Strong and Memorable Passwords
Step 1: Identify Favourite Things Action: Ask the individual to name a few of their favourite things, such as: Pet’s name Favourite food Car make/model Hobby or TV character Step 2: Determine Favourite Number Action: Find...