Staff Departure – I.T. Offboarding & Equipment Return

Step 1: Departure Notification

The departing staff member or their supervisor notifies the Front Office of the upcoming departure.

Step 2: Exit Form Completion

Front Office staff complete the Exit Form via the Administration Dashboard.

Step 3: Ticket Generation

Submission of the Exit Form automatically generates a ticket in Zammad (I.T. ticketing system) to trigger the offboarding workflow.

Equipment Return & Account Management

Step 4: Equipment Return

The departing staff member returns all I.T. equipment (laptop, charger, peripherals, etc.) to the I.T. Office.

Step 5: Device Deassignment

I.T. deassigns devices in:

• SnipeIT (Asset Management System)
• DE Notebook Program (if applicable)

Step 6: Account Deactivation

I.T. deactivates the staff member’s WRC account to revoke system access.

Step 7: Permissions Review

I.T. reviews and updates system/application permissions to ensure the former staff member no longer has access.

Step 8: Data Archiving

I.T. archives or transfers relevant work files, emails, or instructional data in accordance with the organization’s data management policies.

Step 9: Final Notification

I.T. sends a closure email via Zammad to the Department Head confirming:

• Staff departure has been processed
• Equipment has been returned
• Accounts have been deactivated
• Data has been archived (if applicable)