New Student Device Process

Step 1: Notification of New Student

Action: The Front Office emails IT at it@wrc.vic.edu.au to notify them that a new student has been enrolled.

Step 2: Communication to Parent/Guardian

Action: IT sends an email to the parent/guardian of the new student from zammad ticket using the text module New-Student-Email-Parent/Guardian-about-device-setup.

Step 3: Device Setup by IT

• IT receives the device (either dropped off or vendor-delivered).
• IT performs initial setup, including:
  • Installing required software
  • Configuring school accounts
  • Ensuring device security and network access

Step 4: Notification of Completion via Zammad

Action: Once setup is complete, IT triggers the “NewStudentDeviceSetupReadyToCollect” in Zammad.

• This trigger automatically sends a templated email to the parent/guardian and student.
• The email confirms that the device setup is complete and provides any instructions for pickup or first use.