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IT Incident Priorities
Priority Incident Type / Examples IT Action Immediate / Critical Classroom or office disruptions:- TV/Projector failure- CRT laptop failure- Network outage (Internet)- College service disruption IT will respond immediately to the incident. Acti...
Sora Self-paced training
Self-paced training
Staff Technology Handbook
IT Support Guide College IT Department The College IT Department is located in D Wing (near the main staffroom) and is responsible for maintaining the College’s technical infrastructure, including hardware, software, and staff and student devices. For any IT-r...
CRT Technology Quick Start Guide
1. Device Setup All CRT laptops are pre-configured for ease of use: Login: Users only need to log in; no additional setup is required. YubiKey: All CRT laptops have a YubiKey installed in the right-side USB port. To sign in, simply touch the YubiKey when pro...
Adding a Mobile Phone as a Sign-In Method for 2FA
As all staff are required to have Two-Factor Authentication (2FA) set up on their @education accounts to access Compass and other services, IT strongly recommends adding your mobile phone number as an additional sign-in method alongside Microsoft Authenticator...
Installation and Licensing Guide: RealCAD 5.5
Installation and Licensing Guide: RealCAD 5.5 Step 1: Access the Installation Files Open File Explorer. In the address bar, enter: \\018827FS001\Programs If prompted to log in: Username: curric\<your WRC username> (e.g., curric\abc1234) ...
# ✅ How to Stop Microsoft Edge Opening PDFs (Make Them Open in Adobe)
By default, Microsoft Edge often opens PDF files inside the browser. Follow these steps to make PDFs download instead, so they can open in Adobe Acrobat Reader. Step-by-Step Guide (Easy Method) 1. Open Microsoft Edge Click the Edge icon on your computer. 2...
# Student IT Induction
Welcome to Warragul Regional College. This guide will help you understand how to use your school laptop and access important digital services. Logging into Your Laptop The IT Department has set up your laptop with a local account. Username: Your first name a...
Recommend Folder Structure
Option 1 all Downloads are saved in your Downloads folder For Windows C:\users\username\Downloads For MACOS /Users/username/Downloads/ Option 2
📧 Outlook Mailbox Auto Archive (In-Place Archive)
Overview When your Outlook mailbox reaches 96% of its storage capacity, the system will automatically move older emails to your Online Archive (also known as In-Place Archive). This helps prevent mailbox overflow and reduces the need for manual cleanup. How I...
Re-enter Credentials After Password Change
# Updating Saved Passwords for Network Drives and Printers
If you have recently changed your @education or @schools password, you may need to update the saved password in Credential Manager to regain access to your network drives and printers. Windows Instructions Step 1 — Open Credential Manager Open the Start Menu...
# Student Guide: Booking an Appointment with Doctors in Secondary Schools (DiSS) in Compass
Warragul Regional College has set up Compass Conferences as the booking system for students to make appointments with the Doctors in Secondary Schools (DiSS) program. Option 1 — Booking from the Dashboard Alert Log in to Compass. From the Home Screen, look fo...
# How to Report Suspicious Emails in Outlook
Stay Safe – Report Phishing Emails If you receive a suspicious email, you can quickly report it using the Report Message button in Outlook. Reporting suspicious emails helps protect everyone at Warragul Regional College. Report Email in Outlook Desktop App St...