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Canteen Orders – Compass

Overview

Students and Parents can use theThe Canteen module in Compass allows students and parents to order and purchase canteen food.



The

Menu menusavailability available to order from are dependentdepends on the year level accessibility settings. forFor eachmore information on setting menu (pleaseaccess by year level, refer to the 'Canteen Administration' article from ourAdministration Knowledge Base forarticle.

further details on setting certain menus as accessible for certain year levels only).

Pre-orders can be generated by either the parent or students in their Compass portal ormade via the Compass portal or the Compass School Manager App.

ParentsApp.

can
  • Parents: Can pay for orders via their Compass Balance or a nominated credit card.
  • Students: StudentsCan pay via Compass Balance, which can pay by their Compass Balance which isbe topped up by parents either in the parent portalonline or via cash deposited into your school's Kiosk.  The balance is then applied toat the student'school’s Compass IDKiosk.
    • card.
  • Students can also use their ID card to pay for over the over-the-counter Canteen purchasespurchases, providing you with a cashless canteen process.

    experience.

For information on managing Canteen menus please refer to the 'Canteen Administration' article from our Knowledge Base.

For information on how Staff use this feature, pleasemenus, see the Canteen Administration article 'Canteen'.

For staff use, see the Canteen staff guide.

Placing an Order as a Student

Student Portal

To

    order via the Compass portal, students need to go
  1. Go to the Community menu and click 'Canteen'

    Canteen.
    2.    

    They will be taken
  2. Navigate to the ordering dashboard.  They will see an upcoming orders.  To place an order they need to click to the 'Place Order'Order tab.

  3. Select

    The student needs to select themselfyourself and click 'Next'Next.

  4. Choose

    Theythe needdate tofor the order. If multiple menus are available, select the dateappropriate and then if more than one menu is available for that date, select the menu they want to order from. menu. Click 'Next'Next.

  5. Click

    The student can then click 'Add Item'Item to add items to theirthe order.



      They
    • Adjust will see a summary of their totalquantities as theyneeded.
      • add items.  Students can also adjust the quantities of added items.

           

      Clicking
    • Use the arrow in the summary willto expand theirthe order.
      •  Clicking
    • Click the associated 'X'X for an item willto remove ititems.
      • from their cart.

           

      Students can use
    • Use the search function to locate anitems.
      • item.
    6. When
  6. Click they have finished adding items to the order, they need to click 'Proceed to Review Order'Order.



      When
    • Add reviewingSpecial theyInstructions canif required.
    • Remove items if necessary.
  7. Click Add Order.
    • Repeat to create additional orders for other days or menus.
  8. Once finished, click theConfirm 'X'and Pay.
    • Select a payment method (Compass Balance or credit card).
    • Click Process Payment to removecomplete anthe item.order.

Students can alsoview typepast inand someupcoming specific informationorders in the 'SpecialOrders Instructions' field if they need.tab.
When they have finished reviewing their order, they can click 'Add Order'.

     

This will update the student's cart and take them back to the start of the ordering screen from where they can proceed to create another order for another day (or from another menu) before proceeding to pay for all orders they are placing.

     

When the student has finished creating orders, they need to click the 'Confirm and Pay' option to proceed.
This will open the payment screen.  It will show the student's available Compass Balance.  There is also an option to select to pay by credit card.  When they have selected their payment method, they need to click 'Process Payment' to pay and complete the process.

On the Canteen page under the Community menu, the student can click to the 'Orders' tab to view their upcoming or past orders.

     


To cancel an order, they can locate the order on their Upcoming tab and click the cancel option.  

Please Note: Orders can only be cancelled if this is done bybefore the set cancellation time.time. Refunds Theare refunded amount will be addedapplied to the student's Compass BalanceBalance, generallytypically within one Businessbusiness Dayday.

of

Compass App

  1. Open the cancellation.


Compass App

To place an order via the Compass School Manager App,App.

  • Tap the student needs to open the App on their device and click the menu (three stripes icon) option.and
    Inselect Canteen.
  • Use the list,tabs clickto 'Canteen'.

    navigate:


      The
    • Dashboard: CanteenView screenupcoming hasorders
      • three tabs, Dashboard,
    • Place OrderOrder: Create new orders
    • My Orders: View past and My Orders.  They can click the tab headers to go to it or swipe across to move between tabs.

      The Dashboard tab will show the student any upcoming orders.

      Toorders
      • place
    an
    • order, they can move to the Place Order tab.  The student will need to click '
  • Select Date'Date and chooseMenu.
    • the date they want to place their order for.

                           


    They will need to choose from the available menus on that date which menu they would like to create an order from.

         

    Students can scroll
  • Scroll through theitems, availableadjust itemsquantities, and clicktap on the one they would like to add to their order.  They can adjust the quantity and then click 'Add Item'Item.
  • Add TheSpecial studentInstructions willif needrequired.
  • Click Add Order to continue adding items from the menu until they have added all they require.  At the bottom they will see the summary showing the number of items and the total.  They need to then click 'Add Order' to proceed.

                           


    On the order summary screen the student can click 'Add Special Instructions' to add notes to their order.  They can click 'Create another order' to order for another day or from another menu.  If the student has multiple orders listed, clicking 'Remove' for a particular order will remove it from their cart.  When they are ready to pay for your order, or batch of orders, click 'Proceed to Checkout'.

         

    By default the payment method will be the student's existing Compass Balance.  They will needCheckout     to selectpay.
    • their
  • Select a payment method and clicktap 'Pay'Pay to complete the process.

    order.


    • Students
    can swipe to the 'My Orders' tab to view their past and upcoming orders.  They can click an order to view the details.
    To cancel an upcoming order, the student will need to click into the order and then click 'Cancel Order'.

    Please Note: 

    Orders can only be cancelled if this is done bybefore the set cancellation time. Refunds Theare refunded amount will be addedapplied to the student's Compass BalanceBalance, generallytypically within in one Businessbusiness Day of the cancellation. 


    day    .

    Placing an order for your childOrder as a Parent

    Parents can place canteen orders for their child via the Compass Parent Portal or via the Compass School Manager App.

    Parent Portal

    To

      place
    1. Go ato canteenCommunity order> Canteen.
    2. View upcoming orders on behalf of their child (or children) when in the portal,Dashboard.
      3. parents need to go
    3. Navigate to the CommunityPlace menuOrder tab.
    4. Select the child for whom you are creating the order.
    5. Select Date, Menu, and selectItems,
      Canteen'then click Add Order.
    6. Repeat Thisfor willadditional takeorders themor children.
    7. Click Confirm and Pay to theircomplete Canteenthe dashboard.

      payment.
    8. View

      Theypast will see anyand upcoming orders andunder can click to the 'Place Order' tab to generate an order for their child.
      They will need to select which of their children they are creating an order for.  They will then work through the standard canteen ordering screens to select a date, a menu, add items to the order and then add the order to their cart.

           

      They can continue to create orders for each child, or multiple orders for their child.  When they have finished generating orders they then need to click 'Confirm and Pay' to proceed.

      Parents can click on the 'My Orders'Orders.
      9. tab
    to
    view upcoming and past orders for their child/children.  If they have more than one child, each child will be listed across the top and they will need to select a child to have the order information display.

         

    To cancel an order the parent needs to locate the order on the 'My Orders' tab and click the cancel option.

    Please Note: 

    Orders can only be cancelled if this is done bybefore the set cancellation time. Refunds Theare refunded amount will be addedapplied to the parent'parent’s Compass Balance amount generally within inone 1business Businessday.

    Day
    of the cancellation.


    Compass App

    Parents

      can place orders on behalf of their children via
    1. Tap the Compass School Manager App.  To do so they need to click the menu (three stripes icon) and clickselect 'Canteen'Canteen.

    2. Use

      Theythe will be takentabs to thenavigate: Canteen
        Dashboard
      • Dashboard: where they can see anyView upcoming orders.orders
        •  If they swipe to the '
      • Place Order'Order: screen they will be able to select the applicable child and create an order.  They can continue to addCreate orders to their cart for each child,one or multiplemore orderschildren
        • on different days and then proceed to pay.

             

        Swiping to the '
      • My Orders'Orders: screen will allow the parent to viewView past and upcoming orders
        • for
      their
      3. child/children.

    3. Follow



      the same ordering steps as the portal.
    4. Select payment method and tap Pay to complete.

    Topping upUp a Student's Compass Balance

    Parents can top up their child's Compass Balance via their Compass

    Via Parent Portal.

    ToPortal

    do
      so,
    1. Log whenin logged in, the parent needs toand click the cog menu icon in the top top-right andcorner.
      2. choose
    2. Select 'My Payments'.

      This will take themPayments       to access the Wallet dashboard.
      3.  They can link
    3. Link a credit card and thenchoose select theira child and choose an amount to top top-up theamount.
      4. child's

    Via Compass Balance.

    Kiosk

    This process allows students and parents to manage canteen orders efficiently while maintaining a cashless system for on-site purchases.

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