Compass - Canteen Orders

The Canteen module in Compass allows students and parents to order and purchase canteen food.

Menu availability depends on year level accessibility settings. For more information on setting menu access by year level, refer to the Canteen Administration Knowledge Base article.

Pre-orders can be made via the Compass portal or the Compass School Manager App.

• Parents: Can pay via Compass Balance or a nominated credit card.
• Students: Can pay via Compass Balance, which can be topped up by parents online or via cash deposited at the school’s Compass Kiosk.
• Students can also use their ID card for over-the-counter purchases, providing a cashless canteen experience.

For information on managing menus, see the Canteen Administration article.
For staff use, see the Canteen staff guide.

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Placing an Order as a Student

Student Portal

1. Go to the Community menu and click Canteen.
2. Navigate to the Place Order tab.
3. Select yourself and click Next.
4. Choose the date for the order. If multiple menus are available, select the appropriate menu. Click Next.
5. Click Add Item to add items to the order.
   • Adjust quantities as needed.
   • Use the arrow in the summary to expand the order.
   • Click the associated X to remove items.
   • Use the search function to locate items.
6. Click Proceed to Review Order.
   • Add Special Instructions if required.
   • Remove items if necessary.
7. Click Add Order.
   • Repeat to create additional orders for other days or menus.
8. Once finished, click Confirm and Pay.
   • Select a payment method (Compass Balance or credit card).
   • Click Process Payment to complete the order.

Students can view past and upcoming orders in the Orders tab.
Orders can only be cancelled before the set cancellation time. Refunds are applied to the Compass Balance, typically within one business day.

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Compass App

1. Open the Compass School Manager App.
2. Tap the menu (three stripes icon) and select Canteen.
3. Use the tabs to navigate:
   • Dashboard: View upcoming orders
   • Place Order: Create new orders
   • My Orders: View past and upcoming orders
4. Select Date and Menu.
5. Scroll through items, adjust quantities, and tap Add Item.
6. Add Special Instructions if required.
7. Click Add Order to continue or Proceed to Checkout to pay.
8. Select a payment method and tap Pay to complete the order.

Orders can only be cancelled before the set cancellation time. Refunds are applied to Compass Balance, typically within one business day.

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Placing an Order as a Parent

Parent Portal

1. Go to Community > Canteen.
2. View upcoming orders on the Dashboard.
3. Navigate to the Place Order tab.
4. Select the child for whom you are creating the order.
5. Select Date, Menu, and Items, then click Add Order.
6. Repeat for additional orders or children.
7. Click Confirm and Pay to complete the payment.
8. View past and upcoming orders under My Orders.

Orders can only be cancelled before the set cancellation time. Refunds are applied to the parent’s Compass Balance within one business day.

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Compass App

1. Tap the menu (three stripes icon) and select Canteen.
2. Use the tabs to navigate:
   • Dashboard: View upcoming orders
   • Place Order: Create orders for one or more children
   • My Orders: View past and upcoming orders
3. Follow the same ordering steps as the portal.
4. Select payment method and tap Pay to complete.

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Topping Up a Student's Compass Balance

Via Parent Portal

1. Log in and click the cog menu in the top-right corner.
2. Select My Payments to access the Wallet dashboard.
3. Link a credit card and choose a child and top-up amount.

Via Compass Kiosk

• Students can deposit cash using their Compass ID card at the school Kiosk.
• The Compass Balance will be updated by the deposited amount.
• Note: The Kiosk does not issue change.

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This process allows students and parents to manage canteen orders efficiently while maintaining a cashless system for on-site purchases.